Admissions Officer

About the role

The Admissions Officer supports the recruitment, evaluation, and enrollment of mission-aligned students from PreK through 12th grade. This position serves as a key point of contact for 30% of prospective families, ensuring a welcoming and informative admissions experience. The ideal candidate is sales-driven, detail-oriented, personable, and passionate about independent school education.

Responsibilities

• Qualify all prospective families, using the established framework, by making the 1st call and subsequent follow-up calls as needed to qualify/ disqualify a lead
• Support in the scheduling of visits as required
• Drive fantastic parent experience through customer centric and best-in-class communications – often the lead specialist will be the 1st person from the school which the family will engage with
• Maintain a clean Salesforce lead pipeline for optimal data analysis and decision making
• Use data & dashboards to improve their individual ways of working e.g., understand how changes in process have influenced their qualification velocity, and adjust behavior as needed to improve
• Feedback to the Assistant Director of Admissions on the quality of leads coming through the pipeline, helping to optimize and improve campaign effectiveness
• Serve as the initial point of contact for inquiries and provide accurate, timely information to prospective families.
• Schedule and conduct individual tours and student assessments/visits.
• Maintain accurate records in the admissions database (e.g., Ravenna Application portal, Salesforce CRM, SAO – Standard Application Online), including updating applications, tracking documents, and logging communications.
• Support the coordination, and execution of and participation in admissions events (e.g., open houses, information sessions, shadow days, assessment appointments).
• Collaborate with academic and administrative departments to facilitate student assessments and visit logistics.
• Assist in reviewing applications and preparing materials and summaries for admissions committee meetings.
• Assist with boarding leads as secondary responsibility when needed.
• Analytical thinking: can identify trends in inquiry, visit and application data.
• Time Management: can successfully complete a diverse set of tasks during peak enrollment season
• Respond promptly to phone, email, and in-person inquiries with a customer-service mindset.
• Represent the school at external admissions and outreach events.
• Help gather and analyze admissions data to support strategic decision-making and reporting.
• Participate in school life to gain a deeper understanding of programs and culture to effectively communicate with prospective families.

Qualifications

• Bachelor’s degree required.
• 2 - 5 years of professional experience, preferably in school admissions, sales, or customer service.
• Strong interpersonal, written, and verbal communication skills.
• Excellent organizational skills and the ability to manage multiple priorities simultaneously.
• Familiarity with admissions software and databases a plus.
• High level of discretion and professionalism in handling confidential information.
• Enthusiasm for working with students and families and representing the school’s mission and vision.

Pay

$60,000 - $70,000 annual salary

Schedule

Flexibility to work occasional evenings and weekends for events.