Admissions/Marketing Director

About the role

Job Summary Portland Health and Rehabilitation in Portland, Oregon is looking for an Admissions/Marketing Director for our community. As our Admissions/Marketing Director, you will be the first point of communication for referrals, families, and partners. Your professionalism, precision, and warmth will set the tone for a seamless and supportive transition into our facility.

Location: Portland Health and Rehabilitation, 12441 Southeast Stark Street, Portland, OR 97233, USA

Responsibilities

• Serve as the primary contact for all incoming referrals, calls, walk-ins, and inquiries.
• Coordinate admission documentation completion, insurance verification, and pre-admission authorization
• Communicate clearly and professionally with hospitals, case managers, residents, families, and internal departments.
• Ensure accurate data entry and timely updates in Point Click Care CRM
• Facilitate facility tours, referral follow-up, and participate conversion strategies.
• Maintain strong customer service standards at every touchpoint.
• Collaborate with nursing, therapy, and administrative teams to ensure smooth admissions.
• Ensure empty rooms are admit and tour ready on a daily basis
• Assist with marketing events, community outreach, and relationship development activities.

Requirements

• Experienced – Prior SNF, rehab, or healthcare admission experience strongly preferred.
• Detail-driven – Organized, accurate, and confident managing multiple moving parts.
• Customer-focused – You communicate with empathy, clarity, and professionalism.
• Tech-savvy – Proficient in Microsoft Office, Point Click Care (PCC), Insurance Portals (NaviHealth, Availity, UHC, etc), Hospital Referral Portals (AIDA, CarePort, Wellsky, EPIC)
• Collaborative – A team player who works well with nursing, clinical, and leadership staff.
• Poised & dependable – You bring positivity, composure, and reliability every day.

Benefits

• Competitive compensation
• Medical, dental, and vision benefits
• Paid time off
• Supportive leadership and room to grow
• An environment where your work truly makes a difference