Admissions Manager

About the role

The Admissions Manager oversees the intake of animals for adoption and the surrender of pets from the public. They also work under the direction of the Senior Operations Manager; Admissions and Behavior to deliver the department's budgetary and strategic goals.

Responsibilities

• Monitor intake trends and provide feedback and oversight regarding intake decisions.
• Work in collaboration with other Animal Care Managers in managing the intake process, including animal population and capacity planning, ensuring smooth operations.
• Participate in discussions regarding current animal populations, providing insights, data, and recommendations as needed.
• Directly supervise the Admissions Supervisor.
• Supervise Admissions Coordinators, including hiring, training, scheduling, setting performance goals.
• Maintain department compliance with any safety, health and labor regulations.
• Collaborate with other Operations departments to address interdepartmental needs and animal cases.
• Write or edit communication when appropriate, such as, but not limited to, memos, newsletters, SOPs, and grants for operational needs.
• Prepare and submit department reports and/or other data as requested, including, but not limited to, monthly statistics, board reports, and grant/fund tracking documentation.
• Submit department budget requests; follow established annual budget amounts for assigned department accounts.
• Communicate effectively and display cultural competency with many people with varying backgrounds.
• Promote a positive and cooperative work environment, fostering mutual respect and open communication.
• Contribute to the improvement of shelter services, programs, and workplace conditions by participating in meetings and offering ideas.
• Ensure timely reporting of health, safety, or behavior concerns to maintain a secure and well-functioning department.
• Manage health, safety, and behavior concerns.

Requirements

• At least 2 years of experience working in an animal welfare setting.
• At least 2 years of supervisory or managerial experience.
• Knowledge of Trauma-informed care practices preferred.
• Previous Experience Supervising And/or Training Staff And Volunteers Required.
• Absolutely must have excellent oral communication skills.
• Must be able to write clearly and listen effectively.
• Must possess organizational and planning skills to determine work priorities and effectively manage a budget.
• Must be able to analyze problems, create or negotiate appropriate solutions, and understand statistical information.
• Must have at least two years of employment in an animal shelter or related animal welfare experience.
• Experience With PetPoint Preferred.
• Customer service experience highly preferred.

Qualifications

• High school graduate or GED.
• Capable of being certified in (human) CPR/first aid and mental health first aid.
• Valid Washington State driver’s license with good driving record.

Skills

• Excellent customer service skills.
• Ability to motivate, negotiate, and mediate.
• Strong attention to detail.
• Ability to respond to unexpected questions, comments or requests from other divisions or the public.
• Ability to communicate effectively and display cultural competency with many people with varying backgrounds.
• Ability to handle difficult conversations with staff, volunteers, clients, and other shelters regarding placement options and euthanasia in a sensitive manner.
• Comfortable interacting with people in an escalated state and/or in varied emotional states such as sadness, anger, frustration.
• Ability to stand for long periods of time and must be able to walk quickly.
• Ability to lift and carry at least 50 pounds with or without accommodation; crouch and bend at the waist and kneel; must be able to control dogs up to 200 pounds when on a leash.
• Ability to safely drive long distances in challenging weather conditions such as snow, rain, ice, fog, and extreme heat; must be able to drive safely in heavy traffic.

Benefits

• Health, dental, vision and more.
• 3 weeks paid time off + 10 paid holidays.
• 403b with employer match.