Admissions Manager

About the role

The Admissions Manager works with the Admissions senior leadership to oversee and manage teams of Admissions Representatives. This position oversees an eight to ten-member team to help achieve American Public University System’s (APUS) strategic goals and objectives.

Responsibilities

• Assists Admissions Representatives with communications quality, productivity, and adherence to department follow-up strategies.
• Handles escalated issues with and on behalf of students for self and members of their assigned team.
• Participates in planning sessions with the department leadership.
• Analyzes team and individual performance data and shows demonstrated strength in interpreting data from both standard and custom reports.
• Recognizes and implements changes to strategic and tactical activities when data indicates the necessity of doing so.
• Prepares and presents summaries of team activities and progress, and provides reporting to department leadership at regular meetings.
• Counsels and develops employees, ensuring quality service and productivity, coaching to successful communication and follow-up strategies, thereby setting deadlines for students, getting decisions from prospective students, and holding students accountable.
• Writes and administers formal performance evaluations.
• Adheres to assigned work schedule and work as required to facilitate enrollment for prospective students, which may require evening or weekend hours.
• Formulates successful campaigns and follow-up strategies for student recruitment and enrollment.
• Makes educated admissions decisions regarding fulfillment of admission requirements and coaching follow-up strategies.
• Effectively builds relationships with prospective and/or current students by representing the university through email, chat, phone, representative landing pages, live open houses, training videos, recruitment/welcome videos and/or social media.
• Performs other duties as assigned by department leadership.

Requirements

• Consultative Advising: If not already certified, Admissions Managers must be able to pass, within 3 attempts, a consultative advising training course, and earn certification as a certified coach.
• Minimum of 5 years of higher education experience in enrollment, admissions, advising, marketing, student recruitment, outreach, or student service. Management experience preferred.
• No performance or attendance/punctuality counseling within the last 6 months.
• A demonstrated broad base of knowledge regarding APUS, its admissions policies, procedures, and systems.
• High level of proficiency in the use of the Admissions Department systems and technology.
• Understanding of the position of APUS in the higher education marketplace.

About Us

American Public University System (APUS) is an Online University based in Charles Town, WV. Our company has over 100,000 students. Our emphasis is educating our nation’s military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings. It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law. If you are a resident of a state with designated pay transparency requirements and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to recruiting@apei.com.