Admissions Intake Clerk - Remote

Key Responsibilities

• Collect accurate patient information, including demographics, payor information, and insurance providers from a variety of sources.
• Ensure timely input of information into our pharmacy fulfillment software based on information to assure on-time fulfillment of prescriptions to the patient.
• Communicate efficiently and effectively with team members, pharmacists, nursing facility staff, and insurance companies.
• Triage accounts by patient demographic and insurance information.
• Cookordinate discharge processes within pharmacy software system when appropriate.
• Accurately update profiles upon discharge, including the handling of billing medications filled on or after the day of discharge.
• Research system for member eligibility.
• Create and record patient and insurance information.
• Adhere to the departmental processes associated with the documentation and review of insurance information.
• Escalate issues pertaining to workflow to Intake Manager.
• Call provider or facility for any additional information necessary to the creation of an account to update regarding member eligibility, and to provide them with the information as indicated.
• Actively contribute to the evaluation and continuous improvement of client services, policies, and procedures.

Qualifications

• High school diploma or equivalent, required.
• Intermediate knowledge of Microsoft Outlook and Teams, required.
• Intermediate experience with Framework LTC and DocuTrack preferred.
• Ability to maintain confidentiality including but not limited to HIPAA.

Skills + Abilities

• Critical thinking and problem-solving skills, required.
• Ability to multi-task and prioritize in a fast-paced environment, required.
• Ability to handle a high number of accounts per day, required.
• Courteous, empathic, and professional demeanor, required.
• Strong communication, interpersonal, and organizational skills, required.
• Receptive to feedback, willing to learn, and embracing continuous improvement, required.
• Ability to make decisions in alignment with Clarest core values, required.
• Ability to evaluate process path based off information obtained from insurance or another payer, required.
• Responsible for managing queue of workload and reporting any concerns to leadership, required.

What We Offer

• Comprehensive Medical, Dental, and Vision Insurance (as low as $13.33/pay)
• Paid Time Off
• Free Virtual Care – Telemedicine
• 401k with company match
• Referral Bonuses
• Life Insurance

About the Role

We are dedicated to transforming patient care by providing innovative and efficient pharmacy services to healthcare facilities. Our commitment to excellence ensures that our automated dispensing solutions streamline medication management, improve patient outcomes, and enhance the overall efficiency of healthcare operations. As a part of theClarestHealth team, you'll be contributing to a mission-driven organization that is redefining the future of pharmacy services and making a meaningful impact on the lives of patients and healthcare professionals across the nation.

Schedule

Tuesday-Friday (12PM – 8:30PM EST) + Saturday (7AM – 3:30PM) Sun/Mon Off

Benefits

• Comprehensive Medical, Dental, and Vision Insurance (as low as $13.33/pay)
• Paid Time Off
• Free Virtual Care – Telemedicine
• 401k with company match
• Referral Bonuses
• Life Insurance