Admissions Evaluations Coach

About the role

The Admissions Evaluation Team Coach is responsible for assessing and coaching the Admissions Evaluator's performance in order to meet key performance metrics on a weekly and monthly basis. This includes but is not limited to data monitoring, reviewing application records or item evaluations, and real-time coaching.

Essential Duties

• Manage the Admissions Evaluation team by monitoring and coaching to ensure they are being held accountable to meet and exceed KPI’s and objectives.
• Supervise the day-to-day functioning of assigned Admissions Evaluators, including, but not limited to: scheduling needs, employee management, and job performance.
• Train in program knowledge, system knowledge, and best practices in the review/evaluation of admissions items as outlined by the program requirements.
• Maintain a high level of knowledge about all Undergraduate, Graduate, and Doctoral programs to speak into program decisions, issues, and new student enrollment.
• Analyze data and identify performance gaps and provide feedback to the Admissions Evaluator on a real-time basis, as well as in one-on-one meetings.

Qualifications

• Bachelor’s degree required
• Candidates Must Have 2-3 years leadership experience in a call center environment, preferred
• Excellent written and verbal communication skills
• Strong interpersonal skills
• Proven ability to coach/motivate a team to performance metrics
• Commitment to Regent’s core values of Excellence, Innovation, and Integrity