Admissions Director

About the Role

At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive, and supportive work environment where every team member is valued and empowered to make a difference. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve.

Responsibilities

• Oversee the entire patient admissions process, ensuring timely follow-up on all leads, referral response times of less than 15 minutes, and achieving budgeted census and payer goals.
• Build and nurture relationships with key referral sources in the community through regular engagement and a consistent touchpoint system.
• Focus on increasing market share through active brand curation and community marketing initiatives.
• Serve as the brand steward, maintaining and updating the nursing center’s website and managing social media engagement.
• Ensure positive online presence by soliciting customer reviews and striving to achieve a Google rating above 4.0, with a 15% improvement in current reviews.
• Lead efforts to improve interdisciplinary collaboration, ensuring smooth transition-of-care processes with strong patient and family communication, and fostering a supportive team environment.
• Achieve a 50% or greater conversion ratio by improving the patient referral-to-admit process, tour-to-admit conversion, and strengthening the overall admissions strategy.
• Strive for a 10% improvement in referral conversion within the first 3 months and a 10% improvement in tour-to-admit ratio.

Requirements

• Minimum of three (3) years’ experience in a healthcare setting.
• Ability to adjust work schedule based on nursing centers’ business needs, specifically incoming admissions.

Benefits

• Variable compensation plans
• Tuition, travel, and wireless service discounts
• Employee Assistance Program to support mental health
• Employee Foundation to financially assist through unforeseen hardships
• Health, dental, vision, company-paid life insurance, 401K, paid time off
• Free 24/7 virtual health care provided by licensed doctors for all Anthem medically-enrolled employees and their immediate family members
• On-Demand Pay Program that allows for instant access to a portion of the money you’ve already earned
• Several voluntary insurances such as:
  • Pet insurance
  • Term and whole life insurance
  • Short-term disability
  • Hospital indemnity
  • Personal accident
  • Critical illness
  • Cancer coverage

Restrictions apply based on collective bargaining agreements, applicable state law, and factors such as pay classification, job grade, location, and length of service.

Pay

Posted salary range: USD $50,000.00 – USD $55,000.00 per year.