Admissions Director (Addiction Treatment)

About the role

The Admissions Director oversees all initial intakes, admissions, screenings, and assessments, manages the program census, supervises and schedules intake staff, diagnoses the admitting substance use disorder, assigns clients to therapists' caseloads, verifies insurance benefits, obtains pre-authorizations, and submits necessary documentation to insurance carriers to obtain funding for appropriate levels of care.

Responsibilities

• Lead a team of Admissions Consultants to efficiently answer, initiate and handle inquiries from clients and support group members referred to AAC via methods including but not limited to inbound calls, outbound calls, web inquiries, and online chat inquiries.
• Lead the admissions process, including but not limited to explaining services and related costs, conducting telephonic intake screenings to assess the client’s situation, and processing payments for a client’s treatment.
• Deliver with the Admissions Consultants team the highest quality, customer service standards of care and productivity for internal and external clients.
• Create and execute the leadership development plan for all Admissions Consultants.
• Manage the day-to-day activities of the Admissions Consultant team with their effective use of soft skills, including but not limited to active listening, questioning techniques, building rapport, voice and para-verbal communication, empathy and motivational interviewing.
• Deliver improved, quantifiable results on scripting changes, individual performance and team performance.
• Aid in recruiting, training, and developing top-level talent in the department.
• Partners with multiple departments to ensure overall achievement in the mission of AAC including but not limited to Billing, Insurance, Outside Business Development, and Facility staff.
• Effectively communicate and educate the Admissions Consultants on specific features and benefits a facility provides based on the clinical needs of a client.
• Adhere to American Addiction Centers admission guidelines, federal regulations, and company policies and procedures.
• Responsible and accountable for managing direct reports.
• Preparation and presentation of performance evaluations.
• Provides objective feedback to employees.
• Makes appropriate compensation recommendations, if applicable.
• Provides appropriate training for department and holds staff accountable for attending required training.
• Holds interviews for vacant positions and makes appropriately selected candidates to fill open positions.
• Responsible for recommending and ensuring regulatory staffing patterns & managing annual budget.
• Maintains compliance with company and department policies, procedures and practices.
• Creates and supports a positive, professional, team-oriented, harassment-free work environment by understanding and complying with the company's policies.

Requirements

• Master’s Degree in Social Work, Counseling Psychology, Clinical Psychology or Social Services required.
• Licensed counselor required: LMFT, LCSW or LPC, LMSW.
• Must have management experience in Admissions Department.
• Five years’ experience working in crisis or call center environment, inbound and outbound sales calls or 2-3 years of equivalent experience in a complex healthcare/sales/customer service environment is required.
• Equivalent experience includes one or all the following: use of a CRM system (preferably Salesforce), Call Center phone queue experience, direct customer contact via phone or face-to-face, etc.
• Strong healthcare/behavioral health (i.e. psychology, nursing, social work, etc.) knowledge and skills preferred.
• Demonstrate competency with ASAM criteria or comparable SUD treatment methodologies include dual diagnosis.
• Familiarity with insurance company processes and pre-authorization processes.
• Excellent problem-solving and decision-making skills.

Qualifications

• Prolonged sitting at a desk.

Skills

• Strong healthcare/behavioral health (i.e. psychology, nursing, social work, etc.) knowledge and skills preferred.
• Demonstrate competency with ASAM criteria or comparable SUD treatment methodologies include dual diagnosis.
• Familiarity with insurance company processes and pre-authorization processes.
• Excellent problem-solving and decision-making skills.

Benefits

• Company matching 401K.
• Medical, dental, vision and life insurance.

Pay

Commensurate with experience.

Schedule

TBD.