Admissions CRM / Slate Administrator

Position Summary

Under the general direction of the Academic IT Leadership, the Admissions CRM / Slate Administrator is primarily responsible for administering the Schools CRM system, Slate by Technolutions. The position serves as the primary point of contact for admissions staff in the School of Medicine, Graduate School of Nursing, and Graduate School of Biomedical Sciences and other constituents to provide support for Slate.

Essential Functions

• Oversees recurring and ad-hoc imports and exports, process automation, regular file transfers between Slate, PeopleSoft, and centralized application services (CAS), and other tasks to ensure system performance and maximize system efficiency.
• Designs, tests, formats, quality assures, and analyzes standard, customized, and ad hoc management reports as needed to support emerging initiatives at all phases of admissions funnels.
• Aids in analysis of data and statistics/projections as needed.
• Creates and implements queries and processes to enable professional and operations staff to perform their daily responsibilities most efficiently and accurately.
• Supports, in conjunction with admissions liaisons, daily functions and processes for 6,000+ applications including student record maintenance.

Data Management

• Oversees all data operational activities, including implementation, processes, trainings, and procedures of Slate.
• Applies technical expertise to support functionality and develop solutions for Slate, including reporting and analysis of system data.
• Ensures that data related to prospective students is collected, entered, and maintained in a manner that effectively supports student relationship management and increases applicant yield.
• Aids in mining relevant data from Slate for use in data-driven decision making.

Cross-Institutional Collaboration

• Serves as the functional lead of Slate, liaises with internal and external CRM support providers, including admissions departments, University I.T., and Technolutions to test new functionality and upgrades to Slate as well as data security and integrity measures.
• Led and leverages the expertise of admissions staff and technology partners to ensure applicant information at all stages of enrollment funnel is captured and managed strategically and in support of meeting enrollment goals.
• Supports all Slate needs of the admissions teams, including but not limited to travel, events, application management, admission reading, portal building, and decision letters.
• With direction from admissions leadership, manages queries and creates reports for the purpose of measuring, analyzing, and assessing admission data and results.
• Collaborates with the Lead Admissions Marketing Specialist to develop, launch, and update communications using multi-channel outreach as needed for effective, competitive marketing and recruiting.

Document Processes, Develop Procedure Manual, and Provide Support and CRM Training

• Documents processes, develops procedure manual, and provides support and CRM training to staff on an ongoing basis for the professional development of users.

Platform Optimization

• Builds and updates all Slate-hosted applications and forms.
• Maximizes efficiency and accuracy with application review, scholarship programming and assignment, and decision release as needed using Slates capabilities.
• Streamlines processes, documents workflows, and finds opportunities for operational efficiencies within and between graduate schools and across the admission lifecycle.
• For example, creates queries to assess critical data points needed or missing (i.e., student type, status, and term fields).
• Maintains best practices and data standards to continually improve processes and outcomes.
• Performs other duties as required.