Admissions Counselor - Spanish Speaking

About the role

The Admissions Counselor plays a crucial role in ACC, ensuring that animals entering our centers are set up for the best possible outcomes from the very first interaction. This position requires a high level of compassion, understanding, and effective communication.

Responsibilities

• Provide a low-stress experience by using fear-free practices when handling animals that may be ill, injured, and/or behaviorally challenging.
• Absorb and complete all necessary paperwork during the admittance of animals.
• Offer appropriate counseling based on circumstances while providing empathy and compassionate support to clients experiencing challenges related to their pets.
• Determine if prevention or deferment of admission is possible with additional support.
• Accurately record and document all information provided by the pet owner or guardian regarding the animal’s history, health, and behavior.
• Accurately and completely enter this information utilizing our shelter software.
• Manage use of ACC surrender prevention support resources at the direction of supervisor.
• Collaborate with ACC partner organizations to provide support beyond what ACC can provide.
• Collaborate with ACC adoption and New Hope departments to implement pathway planning, divert intake, or minimize length of stay for deferred intakes.
• Perform preliminary behavior and medical assessments to be shared with appropriate departments for pathway planning.
• Respond promptly to all inquiries for relinquishment, check voicemail and email accounts, and handle surrender appointments.
• Maintain surrender appointment schedule and inform supervisor of support resource supplies and needs.
• Accurately record all information provided by animal owner or guardian regarding animal history, health, and behavior.
• Accurately and completely enter admission and animal information utilizing shelter software.
• Assist owner requested euthanasia clients and handle their pet.
• Handle and take paw prints for animals that come in deceased.

Qualifications

• High School Diploma or equivalent is required.
• At least 1 year of customer service experience required.
• Positive, compassionate attitude, and good computer skills required.
• Treats animals and people with respect, viewing individuals as collaborators.
• Capable of maintaining discretion and confidentiality.
• Competent in clearly documenting conversations and interactions.
• Ability to lift up to 75 lbs and stand for 8+ hours.
• Bilingual Skills (Spanish) required.

Skills

• Fear Free certification required within 30 days of hire.

Benefits

ACC offers a generous paid-time-off (PTO) package that includes vacation time, birthdays off, personal days and sick pay. We also offer great open access Cigna medical, dental and vision insurance at a low premium, 401K and Pension, Life Insurance, and on-the-job training for 2-4 weeks, periodic all staff trainings to include safety, DEI, cross training, and other growth opportunities. Employees may be eligible for loan forgiveness, cancellation, and/or consolidation under the Public Service Loan Forgiveness program (PSLF).

Pay

The salary range for this position is $25,000 - $30,000 annually.

Schedule

The working schedule for this position is Wednesday - Sunday, 11AM - 7:30PM with Monday and Tuesday off.