Admissions Counselor II (Campus Visit Experience Specialist)

About the role

This position supports Office of Undergraduate Admissions recruitment strategies through coordinating the daily Campus Visit Program and supporting students and parents through the admissions process, via phone, e-mail, and in-person.

Responsibilities

• Direct planning and coordination of daily Campus Visit Program designed for prospective students.
• Oversee Daily Campus Visit Program web content, ensuring accuracy, timely updates, and alignment with daily visit availability.
• Manage all Daily Campus Visit Program event communications in Slate (pre & post event) and ensure communication is up to date in the visit portal in the event of a change to the visit (i.e. inclement weather, emergency closures, etc.).
• Serve as primary contact for prospective students and guests for the Daily Campus Visit Program via phone, email, Slate text, or walk-in inquiries.
• Develop, review, and maintain campus visit presentation materials – including presentation slideshow and script to ensure consistency and quality of messaging.
• Communicate all updates made to campus visit presentation with Admissions staff.
• Develop, review, and maintain the campus tour route to ensure it reflects current campus facilities, highlights new developments, and showcases the University's most engaging academic, student life, and community spaces.
• Collaborate with various campus partners including University Parking, Housing, and Student Activities Center to ensure a smooth campus visit experience for all guests.
• Work closely with the Communications and Marketing team to design and implement an intentional, effective communication plan to support visitor experience.
• Monitor campus weather conditions, safety concerns, and emergency communications while developing and implementing response plans to ensure a safe and positive experience for campus visitors, tour guides, and event guests during daily operations and special events.
• Recruit, select, and supervise all Student Campus Visit Guides.
• Train, develop, and support Student Campus Visit Guides by planning and executing training sessions, monthly meetings, and pre-event briefings.
• Serve as point-of-contact for Student Campus Visit Guides regarding daily operations, visit execution, and large-scale recruitment events.
• Foster and support a welcoming, growth & development focused environment for all student staff including leadership roles/opportunities, etc.
• Develop, update, and maintain the campus tour script for all Student Campus Visit Guides.
• Serve in a rotation for Counselor on Call, providing support for walk-in visitors, phone inquiries, and email correspondence that require additional assistance beyond front desk support, as well as delivering daily campus visit presentations to prospective students and their guests.
• Execute scheduling of Counselor on Call/Campus Visit Program monthly rotation between the Visits & Events and Outreach & Scholarship teams.
• Aid and support all enrollment management and new student program recruitment efforts.
• Plan & execute additional events including Legacy Day, Admitted Student Fridays, Orientation Campus Tours, Transfer Campus Tours.
• Assist Department Coordinator IV with more complex and/or high-profile group visits.
• Compile monthly visit report for the Executive Director and Vice President of Enrollment Management.
• Serve as reviewer for scholarship programs.
• Attend professional organizations and meetings to enhance job performance and make recommendations for program updates through professional development.

Qualifications

• Bachelor's degree in a related field and two (2) years of relevant experience or an equivalent combination of education and experience.

Skills

• Strong interpersonal, presentation, customer service, and event planning skills.

Benefits

N/A

Pay

Will be commensurate to candidate experience.

Schedule

N/A