Admissions Counselor

The Morgridge College of Education (MCE) is a graduate professional school at the University of Denver, dedicated to creating positive change by unleashing the power of learning. The college offers advanced degrees in curriculum and instruction, counseling psychology, early childhood special education, education leadership and public policy, higher education, research methods and library information science, school counseling, school psychology, and teacher preparation. MCE’s mission is to prepare highly competent, socially responsible, ethical, and caring professionals while engaging in learning partnerships and contributing high-quality research.

About the role

The Admission Counselor at the Graduate School of Social Work (GSSW) reports to the Assistant Director of Enrollment and supports recruitment and admissions for all GSSW programs. This role engages with prospective students, provides program information, and guides them through the admissions process. The Admission Counselor will respond to inquiries, host virtual and in-person events, travel for recruitment, and manage student records in Slate.

Responsibilities

• Respond to inquiries from prospective students via phone, email, and other channels, providing detailed information about GSSW programs, admission requirements, and campus life.
• Initiate outbound calls to prospective students to communicate program benefits and address questions or concerns.
• Build rapport with prospective students to understand their goals and provide personalized guidance throughout the inquiry, application, and enrollment process.
• Assist students in completing application forms, gathering documentation, and navigating admissions procedures.
• Maintain accurate records of interactions with prospective students in the CRM system.
• Contribute to developing and implementing new outreach and engagement methods.
• Co-lead bi-weekly online information sessions, including technical setup, attendee management, and follow-up support.
• Assist and/or lead weekly Friday campus tours and support monthly in-person information sessions.
• Provide logistical and operational support for online and in-person enrollment events.
• Support research and data gathering projects related to recruitment and admissions, including analyzing competitor programs.
• Adhere to admissions guidelines and participate in special recruitment and admissions projects.
• Collaborate with the admissions team to develop recruitment and retention strategies.
• Stay informed about academic offerings, financial aid options, and admission policies to provide up-to-date information.
• Represent the institution at admissions events and engage with prospective students and families.
• Collect and manage applicant data in Slate, ensuring accurate entry and follow-up correspondence.
• Uphold professionalism and ethical conduct in all recruitment and admissions processes.
• Travel to in-state college fairs, recruitment events, and community outreach programs to represent GSSW.
• Serve as a first reader for Denver Campus and Online MSW applications, reviewing materials and assessing qualifications.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• 1 year of experience working in an office.

Preferred Qualifications

• Some graduate-level coursework.
• 2 years of administrative experience in an office.
• Experience working with college/university admissions.
• Experience with Technolutions Slate, Ellucian Banner, or other CRMs.

Skills

• Excellent oral and written communication skills.
• Proofreading ability.
• Basic data manipulation skills.
• Strong time management and organizational skills.
• Ability to work positively with students, staff, faculty, and visitors.
• Teamwork approach to projects and problem-solving.
• Ability to create an inclusive experience for underrepresented populations, including veterans and people with disabilities.
• Willingness and ability to learn new technology.
• Proficiency in Microsoft Excel, Word, internet searching, and email.

Schedule

Monday - Friday, 8:00 a.m. - 4:30 p.m. Some evening and weekend work required. Hybrid work environment.

Pay

The hourly range for this position is $25.54–$27.00. The University of Denver provides a compensation range as a good faith estimate at the time of posting. The final salary will be determined based on qualifications, departmental budget, internal equity, and market information.

Benefits

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit, and ECO pass.