Admissions Counselor

About the role

The iSchool Admissions Counselor serves as a frontline recruitment, admissions, and engagement professional supporting both undergraduate and graduate programs at the Syracuse University School of Information Studies (iSchool).

Responsibilities

• Execute recruitment travel and virtual outreach for undergraduate and graduate audiences in coordination with central offices of undergraduate and graduate admissions.
• Deliver presentations to prospective students and families; represent the iSchool at school-wide divisional recruitment activities.
• Design and facilitate specialized programming to highlight the iSchool and its academic offerings at both the undergraduate and graduate level.
• Assist with the execution of yield events across undergraduate and graduate cycles.
• Plan and travel to visit high schools and attend undergraduate college fairs; develop and execute specialized iSchool recruitment programming in key metropolitan markets to build regional pipelines and expand brand awareness at the undergraduate level.
• Attend graduate school fairs and other graduate-level recruitment events, both domestically and potentially internationally, to generate awareness of iSchool master’s programs and build a diverse pipeline of qualified graduate applicants.
• Review undergraduate and graduate applications where applicable (e.g., first-year candidates, external transfer applicants, dual, and certificate programs).
• Support current Syracuse University undergraduates in exploring and pursuing graduate study at the iSchool upon completion of their undergraduate degree, including advising on pathways, program fit, and the application process.
• Maintain consistent evaluation standards as defined by the iSchool Director of Admissions.
• Serve as a primary point of contact for undergraduate and graduate prospects via email, phone, chat sessions, virtual and in-person appointments.
• Provide high-quality customer service, ensuring timely responses and proactive follow-up.
• Guide students across the funnel: inquiry application, admitted yield, matriculated.
• Conduct targeted outreach to Syracuse University Summer College students, introducing them to iSchool undergraduate and graduate programs and fostering early interest in the iSchool community.
• Proactively engage current SU undergraduates across all schools and colleges who may be considering graduate study, building relationships that position the iSchool as a top choice for their continued academic and professional development.

Qualifications

• Bachelor's Degree required, Master's preferred, in business, information systems, higher education, marketing, communications or related field.
• A valid driving license is required.
• The ability to obtain a passport is required.

Skills and Knowledge

• One to three years of sales/marketing experience or university-level recruitment is strongly preferred.
• Excellent organization, planning and project management experience.
• Strong verbal and written communication skills; capable of establishing and maintaining strong rapport through distance communication tools.
• Excellent customer service skills and event management experience is favorable.
• Strong computer skills to including Word and Excel are required.
• Database, web analytics and CRM experience is favorable.
• Ability to maintain, analyze, and report enrollment data to inform recruitment strategy and support data-driven decision-making.