Admissions Counselor

About the role

Renaissance Recovery is hiring an Admissions Counselor to support new clients and their families during the intake process. As the first point of contact, you'll assist with screenings, insurance verification, documentation, and ensure a smooth transition into care.

Responsibilities

• Respond to intake and inquiry calls
• Complete admission screenings and gather client information
• Enter data accurately into EMR (Kipu) and Zoho CRM
• Verify insurance benefits and coordinate pre-authorizations
• Prepare and manage all admission-related documentation
• Communicate any client concerns to the clinical team
• Support client retention and satisfaction during onboarding

Qualifications

• A high school diploma or GED
• Minimum 1 years' experience in drug/alcohol or behavioral health admissions
• Comfortable with EMR systems; Kipu experience a plus
• Experience with Zoho CRM (preferred) or similar systems
• Strong communication and organizational skills
• Ability to work independently, prioritize tasks, and problem-solve

Core Competencies

• Responsiveness: Answers intake calls promptly and professionally
• Attention to Detail: Completes all documentation and data entry with accuracy
• Tech Proficiency: Efficient with EMR systems and CRM tools like Zoho
• Client Focused: Understands and supports client needs during a sensitive time
• Team Collaboration: Works well with clinical and administrative staff