Admissions Counselor

Are you a compassionate clinician who thrives in fast-paced environments? As an Admissions Counselor at MeadowWood, you are the welcoming voice, clinical expert, and care coordinator who ensures patients receive timely access to the most appropriate level of behavioral health care. This is a dynamic role where clinical skill meets service excellence — and where your ability to assess, coordinate, and advocate makes a life-changing difference every day.

About the role

The Admissions Counselor is responsible for facilitating admissions, conducting clinical intake assessments, and managing utilization review processes to ensure patients are placed at the most appropriate level of care while maximizing benefit and resource utilization.

Responsibilities

• Respond to inquiries about the facility within facility policy timeframes.
• Develop therapeutic relationships with patients and families.
• Perform benefit eligibility to ensure patient benefits are active at the time of admission.
• Communicate benefit eligibility to the business office and the patient or significant other.
• Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
• Coordinate admission and transfer from referral sources and between levels of care within the facility.
• Maintain knowledge of milieu management.
• Communicate projected admissions to designated internal representatives promptly.
• Ensure all clinical information from referral sources or patients (including medical comorbidity information) is received, when possible, prior to patient admission.
• Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician, and communicate disposition recommendations to the patient or their family.
• Prepare and maintain appropriate medical record documentation that will result in authorization at the level of care being requested of the payor.
• Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.
• Admit the patient to the registration and accounting system.
• Complete all admission and consent forms with the patient.
• Demonstrate a positive, empathetic, and professional attitude toward customers always.
• When patient needs are not met, acknowledge and work to resolve complaints.
• Recognize that patient safety is a top priority.
• Coordinate care for patients who are not being admitted and ensure that they receive appropriate follow-up care and referrals.
• Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.
• Conduct safety checks and ensure that supervision is conducted at 15-minute intervals, as noted in special precautions, or by individualized supervision guidelines as needed.
• Perform other functions and tasks as assigned.

Requirements

• Master's degree in a social services field required (psychology, counseling, social work, sociology, health administration, nursing).
• Bachelor’s degree in a social services field may be accepted if state allows.
• One or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.
• Current licensure, as preferred for the area of clinical specialty, as designated by the state in which the facility operates.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be preferred based on state or facility.

Pay

Starting at $27 an hour.

Schedule

Sunday through Thursday, 11p–7a.