Admissions Counselor

About the role

Lakeview Behavioral Health is dedicated to providing high-quality, clinically excellent treatment in a healing environment. We offer competitive compensation, comprehensive benefits, and opportunities for career growth within our nationwide network of facilities.

Responsibilities

• Respond to inquiries about the facility within policy timeframes.
• Develop therapeutic relationships with patients and families.
• Ensure benefit eligibility and communicate it to the business office and patients/families.
• Collaborate with facility medical and psychiatric personnel for appropriate referrals.
• Coordinate admission and transfer processes from referral sources and among levels of care.
• Maintain knowledge of milieu management practices.
• Communicate projected admissions to relevant internal representatives.
• Receive and document clinical information from referral sources or patients (including medical comorbidity).
• Schedule and complete pre-admission assessments, consult with the admitting physician, and provide disposition recommendations.
• Prepare and maintain appropriate medical record documentation for authorization.
• Complete initial pre-authorization for treatment and admission within payor timeframe guidelines.
• Admit patients to the registration and accounting system and complete admission and consent forms.
• Demonstrate a positive, empathetic, and professional attitude towards customers.
• Resolve patient complaints and ensure patient safety.
• Coordinate care for patients not being admitted and ensure appropriate follow-up care and referrals.
• Conduct safety checks and ensure supervision is conducted at 15-minute intervals as needed.

Requirements

• Bachelor’s degree in a social services field required (state-specific licensing may apply).
• Master’s degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN preferred.
• One or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.
• Current licensure in the area of clinical specialty as required by the state.
• CPR and de-escalation/restraint certification required (training available upon hire).

Skills

• Excellent communication and interpersonal skills.
• Ability to develop therapeutic relationships.
• Knowledge of mental health and behavioral health principles.
• Proficiency in medical record documentation and authorization processes.
• Strong organizational and time management skills.