Admissions Counselor

Key Responsibilities

• Provide exceptional, personalized service to prospective students, ensuring they feel supported, understood, and motivated throughout the entire admissions process.
• Utilize strong interpersonal skills to develop deep, trusting relationships with prospective students. Use thoughtful questioning techniques to uncover each student’s unique goals, challenges, and motivations, and help them find the best fit in Excelsior University’s online degree offerings.
• Actively guide prospective students through the enrollment process, offering timely advice, detailed explanations, and clarity about next steps. Ensure that students are prepared and confident as they move forward in their journey.
• Regularly check in with prospective students to ensure they have the resources and information needed to stay on track and make informed decisions. Provide check-in touchpoints to prevent cancellations and ensure ongoing engagement.
• Communicate the features and benefits of Excelsior University’s programs in an engaging, clear, and concise manner to help students understand the value and fit of their academic options.
• Manage the enrollment cycle for prospective students, ensuring that deadlines and deliverables are communicated effectively and that students are motivated to complete their admissions process in a timely manner.
• Maintain a high level of service delivery across multiple communication channels, including phone, email, and chat, while staying organized in a fast-paced, high-volume environment.
• Participate in regular training to master Excelsior University’s academic offerings, policies, and student services, and apply this knowledge in a way that fosters a transformative experience for prospective students.
• Demonstrate a thorough understanding of the various methods of earning credit, the application process, tuition, and program-specific eligibility requirements to effectively advise students. Explain and discuss the process for evaluating previously earned credits, ensuring students understand the implications of their transfer credits as they prepare for enrollment.
• Become proficient in using the university’s Student Information System (SIS), CRM, and telephony systems to track and manage prospective student information and ensure smooth communication throughout the enrollment process.

Qualifications

• Bachelor’s degree from regionally accredited College or University or 2 years of admissions related experience.
• Minimum of one-year experience in a Communication Center preferred.
• Ability to maintain a positive attitude in a high-energy office and manage multiple tasks and deadlines.
• Ability to master and assimilate a large amount of information about academic offerings with accuracy and detail.
• Strong communication skills, preferably in Spanish and English, attention to detail, and problem-solving skills.
• The ideal candidate will have experience with college admissions programs and demonstrate an interest in promoting distance learning higher education to a diverse adult student population.

Benefits

• This is a full-time (37.5 hours per week), 12-month, benefits-eligible position.
• The required office hours may include different shifts spanning 8:30 am to 8:00 pm.
• The hiring salary range for this position is $46,000.00 - $48,185.00.