Admissions Counselor

Join our team as an Admissions Counselor and play a vital role in helping individuals access the care they need. In this fast‑paced, patient‑focused position, you will guide patients and families through the admissions process, conduct assessments, verify benefits, coordinate care transitions, and collaborate with clinical teams to ensure appropriate treatment recommendations.

Schedule

Thursday to Saturday, every other Wednesday, 11:00 am – 11:00 pm.

Responsibilities

• Respond to inquiries about the facility within facility policy timeframes.
• Develop therapeutic relationships with patients and families.
• Perform benefit eligibility checks to ensure patient benefits are active at admission.
• Communicate benefit eligibility to the business office and the patient or significant other.
• Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
• Coordinate admission and transfer from referral sources and between levels of care within the facility.
• Maintain knowledge of milieu management.
• Communicate projected admissions to designated internal representatives promptly.
• Ensure all clinical information from referral sources or patients (including medical comorbidity information) is received, when possible, prior to admission.
• Schedule (when applicable) and complete pre‑admission assessments, consult with the admitting physician, and communicate disposition recommendations to the patient or their family.
• Prepare and maintain appropriate medical record documentation to obtain authorization at the requested level of care.
• Complete initial pre‑authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.
• Admit the patient to the registration and accounting system.
• Complete all admission and consent forms with the patient.
• Demonstrate a positive, empathetic, and professional attitude toward customers at all times.
• Acknowledge and work to resolve complaints when patient needs are not met.
• Prioritize patient safety as a top priority.
• Coordinate care for patients who are not being admitted and ensure they receive appropriate follow‑up care and referrals.
• Show a sense of urgency related to patient safety and provide excellent customer service.
• Conduct safety checks and ensure supervision at 15‑minute intervals, or according to individualized supervision guidelines as needed.
• Perform other functions and tasks as assigned.

Requirements

• Bachelor’s degree in a social services field required (if state allows).
• Master’s degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN preferred.
• One or more years of experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.
• Current licensure, as preferred for the area of clinical specialty, as designated by the state in which the facility operates.
• CPR and de‑escalation/restraint certification required (training available upon hire and offered by facility).
• First aid certification may be preferred based on state or facility requirements.

While this job description reflects the core responsibilities and qualifications, management reserves the right to add or remove duties as circumstances dictate (e.g., emergencies, workload changes, technological developments). The employer is committed to providing equal employment opportunities to all applicants in accordance with applicable state, federal, and local laws.