Admissions Coordinator (NOC)

We are seeking a compassionate, detail-oriented Admissions Coordinator to join our team at Thrive Behavioral Hospital. Reporting directly to the Director of Admissions, this role plays a key part in facilitating smooth and efficient patient admissions while ensuring insurance and payor documentation is accurate and complete. You’ll be a vital liaison between our admissions, marketing, and clinical teams—providing outstanding support to new patients and their families.

Schedule

Night shift

Responsibilities

• Provide excellent customer service via phone and in-person interactions
• Promptly answer and return calls in a courteous and professional manner
• Verify insurance eligibility and benefits through online portals and direct communication with payors
• Coordinate with internal departments to ensure a seamless admissions process and proper care coordination
• Maintain required authorizations and notify insurance carriers of patient admissions
• Support the admissions and marketing teams to improve communication and streamline the intake process

Qualifications

Preferred

• 1+ year of experience in a behavioral health or hospital setting
• Prior knowledge of Medicare, Medicaid, and commercial insurance plans
• Experience with insurance verification, pre-authorizations, and utilization management
• Strong customer service and communication skills
• Ability to multi-task in high-pressure, time-sensitive situations
• Familiarity with PCC and medical terminology
• Proficient computer and word processing skills

Minimum

• High School Diploma or GED
• Must be able to pass a fingerprint background check and drug screening