Admissions Coordinator - NHR

Position Summary

Respond to all inquiries related to treatment at Discovery in a professional manner to achieve commitments to care and provide appropriate referrals for qualified inquiries.

Essential Job Functions

• Follow the checklist to ensure all steps to an admission have been properly taken
• Keep referral information up to date and in an accessible location
• Effectively discern if a caller meets initial criteria (within 2-3 minutes)
• Efficiently refer caller out to network partners if and when they fail to qualify
• Speak passionately about the program while controlling the flow and direction of the call
• Achieve permission/initiate Single Case Agreements (SCA)/discounts/payment plans
• Properly educate families on levels of care and Medical Necessity noting difference between benefit and authorization
• Keep family engaged in communication and informed of next steps
• Gather medical data/records
• Gather clinical data and treatment team information
• Identify clinical or medical red flags and alert appropriate personnel
• Obtain appropriate approvals when indicated (medical, clinical, etc.)
• Coordinate with business office and management personnel to complete SCA
• Communicate with house regarding admissions and receive mutually agreeable admission time
• Confirmation call and email sent to family that covers admit time, house, location, insurance, necessary funds and next point of contact
• Generate EHR record for incoming client
• Admission paperwork complete and in compliance
• Accurate and timely notations in CRM and EHR and all supporting data uploaded
• Knowledge, Education, Experience: High School Diploma or equivalent
• Office etiquette
• Excellent computer skills and in particular a high level of proficiency with Microsoft Office (Word, Excel, PowerPoint)

Employment Status

Full-Time

Schedule

Monday to Friday 8:30AM to 5:00PM

Work Location

On-Site in Manor, TX

Compensation

Pay Range: $48,000-52,000/annually