Admissions Coordinator (Mental Health)

About the Role

As an Admission Coordinator, you will respond to all inquiries related to treatment at Discovery in a professional manner, aiming to achieve a commitment to care from qualified inquiries and providing appropriate referrals for those who do not qualify.

Responsibilities

• Follow the checklist to ensure all admission steps are properly completed.
• Keep referral information up to date and accessible.
• Efficiently determine if a caller meets initial criteria within 2-3 minutes.
• Refer unqualified callers to network partners.
• Speak passionately about the program while controlling the call’s flow and direction.
• Gather pertinent information during the initial call and input it into the CRM.
• Obtain referral and treatment team information.
• Collect insurance details and promptly initiate the verification process.
• Educate families on levels of care and medical necessity, clarifying the difference between benefit and authorization.
• Keep families engaged and informed of next steps.
• Conduct pre-admission screenings.
• Gather medical and clinical data, including treatment team information.
• Identify clinical or medical red flags and alert appropriate personnel.
• Obtain necessary approvals (medical, clinical, etc.).
• Secure permission and initiate Single Case Agreements (SCA), discounts, or payment plans.
• Coordinate with the business office and management to complete SCAs.
• Communicate with the house regarding admissions and agree on an admission time.
• Send a confirmation call and email to families covering admit time, location, insurance, necessary funds, and next point of contact.
• Generate an EHR record for incoming clients.
• Complete admission paperwork in compliance with requirements.
• Ensure accurate and timely notations in the CRM and EHR, with all supporting data uploaded.

Requirements

• High School Diploma or equivalent.
• Proficiency in office etiquette.
• Excellent computer skills, particularly with Microsoft Office (Word, Excel, PowerPoint).

Schedule

Sunday–Thursday, 1:30 PM–10:00 PM

Pay

Pay Range: $24–$29 per hour