Admissions Coordinator

About the role

Primarily responsible for the admission and/or registration of patients into the facility and maintaining communication between the organization and the patient referrals and family.

Responsibilities

• Greet and search new patients and those transporting patients upon arrival.
• Review, in conjunction with Admission Counselor, prospective admissions against approved admission criteria, policies and procedures.
• Schedule assessments of voluntary patients.
• Respond promptly to inquiry calls.
• Initiate contact, when applicable, to gather required clinical and demographic data from patient and other sources.
• Assist prospective patients and significant others in seeking treatment.
• Assist Admission Counselor in registration of patient to the assigned program.
• Efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.
• Coordinate with referral sources.
• Coordinate transportation arrangements for patients.
• Demonstrate a positive, empathetic and professional attitude towards customers always.
• Work to resolve complaints when patient needs are not met.
• Ensure all required patient information is received, processed and necessary appointments are made with the proper behavioral or medical health personnel.
• Coordinate with referral sources.
• Perform other functions and tasks as assigned.

Requirements

• Bachelor’s degree required.
• One or more years’ experience in healthcare admissions required. Preferably in the mental health or substance abuse field.
• Licenses/Designations/Certifications: LPN, Certified Addictions Counselor (CAC); Certified Chemical Dependency Counselor (CCDC) or Certified Employee Assistance Program (CEAP) certification preferred.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

Qualifications

• Education: Bachelor’s degree required.

Skills

• Positive, empathetic and professional attitude towards customers.
• Ability to work independently and manage multiple tasks.
• Excellent communication skills.
• Knowledge of healthcare policies and procedures.
• Ability to handle sensitive and confidential information.

Benefits

N/A

Pay

$19.00 - $22.00 /Hr

Schedule

Tuesday - Friday 10am - 6:30pm including 9:00am - 5:30pm on Saturdays.