ADMISSIONS COORDINATOR

Job Description

The Admissions Specialist provides admissions oversight to the residential facilities and recovery homes, ensuring census expectations are met per contractual agreements. The Admissions Specialist supports patients and the treatment staff and helps to build relationships with referral sources and community partners.

• Schedule and manage the admissions process for all residential treatment and recovery home admissions in both Sheridan & Cheyenne.
• Communicate patient information with the Treatment Team.
• Ensure incoming patients complete all necessary documentation.
• Aid patients in applying for Medicaid/Behavioral Health coverage as well as enrolling in Medical insurance through the Health Market Place.
• Collaborate with the billing department regarding benefit assignments.
• Enter data utilizing various Electronic Health Record systems.
• Aid patients in completing discharge addiction severity index (ASI) and any discharge documents.
• Provide program information to internal/external inquiries.
• Maintain waitlists for residential treatment and recovery homes.
• Answer telephone calls and greet visitors.
• Serve as backup coverage for Behavioral Health Technicians.

Essential Functions

• Schedule and manage the admissions process for all residential treatment and recovery home admissions in both Sheridan & Cheyenne.
• Communicate patient information with the Treatment Team.
• Ensure incoming patients complete all necessary documentation.
• Aid patients in applying for Medicaid/Behavioral Health coverage as well as enrolling in Medical insurance through the Health Market Place.
• Collaborate with the billing department regarding benefit assignments.
• Enter data utilizing various Electronic Health Record systems.
• Aid patients in completing discharge addiction severity index (ASI) and any discharge documents.
• Provide program information to internal/external inquiries.
• Maintain waitlists for residential treatment and recovery homes.
• Answer telephone calls and greet visitors.
• Serve as backup coverage for Behavioral Health Technicians.

Competencies

• Effective communicator, both written and oral.
• Calm under pressure and crisis.
• Empathetic and able to relate to staff and patients.
• Ability to stay organized and meet tight deadlines with competing priorities.
• Ability to interact with persons from a variety of social, economic, educational, and cultural backgrounds.
• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a residential treatment facility environment. This role routinely uses electronic health record systems and standard office equipment such as laptops, photocopiers, and smartphones. Physical demands include the ability to bend or stoop as necessary, as well as work on a computer for periods. This position must be mobile throughout the facility.

Physical Demands

• Regularly required to talk or hear.
• Specific vision abilities required include close vision and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position; hours of work are generally 8:00 – 5:00 Monday through Friday. Travel is limited for this position.

Required Education, Experience, Or Eligibility

• High school diploma or equivalent.
• Minimum two (2) years experience in customer service, human service, or related field.
• Proficient in using a variety of computer software programs, including but not limited to Microsoft Suite and databases.

Preferred Education And Experience

• Previous Human Services training and experience in the addiction field.

EEO Statement

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.