Admissions Coordinator

About the role

Under the supervision of the Director of Admissions, the Admissions Coordinator assumes responsibility for admissions. They provide clients—prospective residents, their families, and referral sources—with facility and program-specific information through community outreach, networking, facility tours, personal visits, assessments, presentations, and follow-up.

Responsibilities

• Respond to calls regarding information, admission, or re-admission to the facility.
• Secure information on customer needs, identify available services, and facilitate admission.
• Gather required documentation (current medications, labs, history and physical, diagnosis, current notes) to finalize new or re-admissions.
• Communicate promptly with referral sources, prospective admissions, and facility staff regarding acceptance (or denial) and planned admission dates.
• Partner with the financial lead on key admission elements, such as insurance verification, OBRA screening, and Medicare qualifying stays.
• Coordinate with facility staff to ensure accurate information on bed availability, planned discharges, isolation needs, hospital transfers, and resident deaths.
• Develop partnerships with facility staff and referring agencies to evaluate and improve admission processes.
• Analyze referral sources and how callers learned about the facility, collaborating with marketing staff.
• Coordinate on-site assessments with the hospital liaison and medical reviews with the Director of Nursing for complex admissions.
• Perform additional duties as assigned, which may include resident transportation.

Requirements

• High school diploma or equivalent (required).
• Bachelor’s degree in health, human services, or customer service (preferred).
• One year of experience in a related role (preferred).

Skills

• Ability to read, write, speak, and understand English.
• Meets all health requirements as mandated by law.
• Ability to relate positively and effectively with residents, families, community members, volunteers, and staff.
• Basic computer knowledge with an aptitude to learn company applications.

Physical Requirements

• Walking, reaching, bending, lifting, extended sitting, grasping, fine hand coordination, pushing, and pulling (with or without mechanical aids).
• Ability to distinguish smells and temperatures.
• Limited potential for exposure to environmental hazards; adherence to safety standards and protocols required.

Benefits

The following benefits apply to full-time employees working 30 or more hours per week. Eligibility may vary by employment status and location.

• Daily Pay & Competitive Compensation
• Tuition Reimbursement Program
• 401(k) with company match
• Medical, Dental, Vision, and Disability Insurance
• Employee Assistance Program (EAP)
• Access to Villa Perks, an Employee Discount Program
• Innovative Training Programs
• Opportunity for Growth and Advancement
• Paid Time Off

About the Company

At Villa Healthcare, we believe great care begins with how we treat our people. When team members feel supported, respected, and empowered, better outcomes follow for residents and their families. Every role contributes to someone’s comfort, dignity, and healing. We support our team through mentorship, professional development, and a culture of collaboration, trust, and growth.

Villa Healthcare has a long history of providing short- and long-term skilled nursing care with a commitment to personalized, integrated care. Our B.E.T.T.E.R. Service Excellence Code of Conduct guides daily interactions: Being welcoming, Establishing meaningful relationships, demonstrating Trust and respect, supporting Teamwork, Engaging openly, and Recognizing contributions.