Admissions Coordinator

Your Job

We believe that nursing is a work of the heart. To provide the best resident care, we promote a culture that is both employee and patient based. We build on trust, compassion and strong communication. We reward our employees with competitive wages, raises and bonuses. Come join our family today!

Principal Responsibilities

• Maintains admissions guidelines and actively participates in writing, updating, and recommending changes to admissions criteria, policies and procedures.
• Markets programs and facilities by preparing and providing information, answering questions and conducting tours with prospective residents and/or responsible parties, and referral sources.
• Handles walk-in or telephone inquiries and invites referral source to nursing center; follows-up on inquiries by conducting tours of the center, facilitates after hours and weekend tours, builds after hours and weekend tour teams, completes inquiry electronic system for admissions, and providing resident’s family with brochures about nursing home, Medicare facts, and room rates;
• Gathers nursing information from e-discharge system, or floor nurse at hospital.
• Obtains resident information by requesting completed applications and medical information.
• Verifies and clarifies information by interviewing residents and family members, partnering with discharge planners/case managers explain admission criteria.
• Screens prospective residents by comparing resident's condition to admission criteria; evaluating and accepting or rejecting residents; referring residents and family to other programs and institutions.
• Resolves resident/family dissatisfactions by investigating concerns; recommending changes in service policies and procedures.
• Prepares admissions reports by collecting, analyzing, and summarizing data and trends.
• Cleans up the admission process of signing in and explaining admission policies to residents and their families.
• Ensures a smooth transition is achieved and that all paperwork is complete upon admission.
• Emphasizes financial arrangements and responsibilities.
• Maintains necessary knowledge of served market areas, resident origin, and major referral sources.
• Assists with census development efforts by making quality contact (telephone, e-mail, other) with referral sources.
• Plans, coordinates and executes community referral source events.
• Manages incoming inquiries, as needed, dependent on sales model (i.e. central intake).
• Uses clinical inventory to evaluate residents for admission; when necessary, visits prospective residents in the hospital and makes assessment regarding his/her suitability for admission in the nursing center, when required;
• Contacts Social Services Department to verify eligibility;
• Contacts insurance companies to determine or verify coverage;
• Meets in center with families upon or before admission to sign paper work, timely and accurately;
• Records information that identifies physician and resident, type of accommodation required, insurance coverage, and date of admission, inspects resident’s room prior to admission, active role in morning kick off meeting.
• Presents families with orientation to the center- list of all department heads, resident handbook, and/or interpret nursing home regulations to resident concerning visitors, visiting hours, and disposition of clothing and valuables.
• Effectively sells private transition days to current residents.
• May assist Administrator in contacting families after admission and discharge to personally determine satisfaction;
• Provides timely follow-up on family or guarantor complaints and problem solves with residents and/or staff.

Qualifications

• College degree preferred.
• Sales experience, particularly in health care services, products or pharmaceuticals is desirable.
• Familiarity with long-term care and/or health care services useful.
• Presents professional image through appearance, behavior and speech.