Admissions Coordinator

Job Summary

Pinnacle Pointe Wellness & Rehabilitation is seeking an Admissions Coordinator to support the Admissions Leader with daily operations.

Key Responsibilities

• Maintain and update admissions guidelines, criteria, policies, and procedures
• Serve as a primary point of contact for walk-in, phone, and electronic inquiries
• Conduct facility tours for prospective residents, families, and referral sources
• Promote programs and services through internal and external marketing efforts
• Manage electronic admissions inquiries, Medicare information, and room rates
• Cook with hospital, nursing staff, and e-discharge systems to gather clinical information
• Verify financial and insurance eligibility prior to admission
• Screen prospective residents for admission appropriateness
• Communicate with Social Services, insurance providers, physicians, and referral partners
• Prepare resident rooms and ensure readiness prior to admission
• Meet with families to complete admissions paperwork accurately and timely
• Participate in morning meetings and census development initiatives
• Build and maintain relationships with referral sources through calls, emails, and visits
• Address resident and family concerns with professionalism and empathy
• Aid with transition day coordination and post-admission follow-ups
• Perform additional duties as assigned

Qualifications

• Experience in healthcare services, long-term care, pharmaceuticals, or related field preferred
• Skilled nursing or long-term care admissions experience strongly preferred
• Excellent communication and customer service skills
• Professional appearance and demeanor
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment