Admissions Coordinator

Full-Time position at Heritage Grove Estates, Topeka, KS.

About the role

As the Admissions Coordinator, you will make the first impression on many of our incoming residents and their loved ones. This critical role requires strong knowledge of Medicare, Medicaid, and private insurance, paired with an outgoing personality, a warm demeanor, and a commitment to service. You’ll work closely with our Marketing Director and Leadership Team to ensure every admission is not just smooth, but welcoming, informative, and comforting—a reflection of the Caring and Excellence Heritage Grove stands for.

Responsibilities

• Coordinate all aspects of the admission process from initial inquiry to resident intake
• Guide families through Medicare, Medicaid, private pay, and insurance processes with clarity and honesty
• Build relationships with referral sources, hospitals, and community partners
• Collaborate with the Marketing Director to support census goals and community outreach
• Ensure seamless transitions by working with the clinical and administrative teams to make every first impression count
• Creatively shape “Day One” experiences that include thoughtful welcomes, room setup, and resident orientation
• Maintain accurate documentation and support compliance with all state and federal guidelines

Requirements

• Experience in healthcare admissions, case management, or long-term care navigation
• Expertise in Medicare, Medicaid, and private insurance processes
• Excellent verbal and written communication skills
• Warm, enthusiastic personality with a natural ability to connect with people
• Strong problem-solving skills and attention to detail
• A desire to be a Caring resource and support during a vulnerable time
• Creativity and flexibility in making admissions experiences memorable and smooth

Benefits

• Competitive pay based on experience
• Health, dental, and vision insurance
• Paid time off and holiday pay