Admissions Coordinator

Responsibilities

• Maintains admissions guidelines and actively participates in writing, updating, and recommending changes to admissions criteria, policies and procedures.
• Markets programs and facilities by preparing and providing information, answering questions and conducting tours with prospective residents and/or responsible parties, and referral sources.
• Handles walk-in or telephone inquiries and invites referral sources to nursing center; completes inquiry electronic system for admissions, Medicare facts, and room rates;
• Gathers nursing information from the e-discharge system, or floor nurse at the hospital.
• Ensures financial verification is accurate and complete before the resident is admitted to the Facility thus assisting in reducing accounts receivable.
• Screens prospective residents by comparing resident's condition to admission criteria; evaluating and accepting or rejecting residents; referring residents and family to other programs and institutions.
• Resolves resident/family dissatisfactions by investigating concerns; recommending changes in service policies and procedures.
• Maintains necessary knowledge of served market areas, resident origin, and major referral sources.
• Assists with census development efforts by making quality contact (telephone, e-mail, other) with referral sources.
• Manages incoming inquiries, as needed, dependent on sales model (i.e. central intake).
• Uses clinical inventory to evaluate residents for admission; when necessary, visits prospective residents in the hospital and makes assessment regarding his/her suitability for admission in the nursing center, when required;
• Contacts Social Services Department to verify eligibility;
• Contacts insurance companies to determine or verify coverage;
• Meets in the center with families upon or before admission to sign the paperwork, timely and accurately;
• Records information that identifies physician and resident, type of accommodation required, insurance coverage, and date of admission, inspects resident’s room prior to admission, active role in the morning kick-off meeting.
• Effectively sells private transition days to current residents.
• May assist Administrator in contacting families after admission and discharge to personally determine satisfaction;
• Provides timely follow-up on family or guarantor complaints and problem solves with residents and/or staff.

Qualifications

• High school diploma required.
• Experience, particularly in health care services desirable.
• Familiarity with long-term care and/or health care services useful.
• Presents professional image through appearance, behavior and speech.