Admissions Coordinator

Seeking Experienced Admission Professional. Healthcare, Dental, Vision, Paid‑Time Off, Excellent Compensation.

Responsibilities

• Maintains admissions guidelines and actively participates in writing, updating, and recommending changes to admissions criteria, policies and procedures.
• Markets programs and facilities by preparing and providing information, answering questions and conducting tours with prospective residents and/or responsible parties, and referral sources.
• Handles walk‑in or telephone inquiries and invites referral sources to the nursing center; completes inquiry electronic system for admissions, Medicare facts, and room rates; gathers nursing information from the e‑discharge system or floor nurse at the hospital.
• Ensures financial verification is accurate and complete before the resident is admitted to the facility, thus assisting in reducing accounts receivable.
• Screens prospective residents by comparing the resident’s condition to admission criteria; evaluates and accepts or rejects residents; refers residents and families to other programs and institutions.
• Resolves resident/family dissatisfactions by investigating concerns and recommending changes in service policies and procedures.
• Maintains necessary knowledge of served market areas, resident origin, and major referral sources.
• Assists with census development efforts by making quality contact (telephone, e‑mail, other) with referral sources.
• Manages incoming inquiries, as needed, dependent on sales model (e.g., central intake).
• Uses clinical inventory to evaluate residents for admission; when necessary, visits prospective residents in the hospital and assesses suitability for admission; contacts Social Services to verify eligibility and insurance companies to determine or verify coverage.
• Meets with families upon or before admission to sign paperwork accurately; records physician and resident information, accommodation type, insurance coverage, and admission date; inspects resident’s room prior to admission; participates actively in the morning kick‑off meeting.
• Effectively sells private transition days to current residents.
• May assist the Administrator in contacting families after admission and discharge to determine satisfaction.
• Provides timely follow‑up on family or guarantor complaints and problem‑solves with residents and/or staff.
• Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Qualifications

• High school diploma required.
• Experience, particularly in health‑care services, desirable.
• Familiarity with long‑term care and/or health‑care services useful.
• Presents a professional image through appearance, behavior, and speech.

Benefits

• Healthcare coverage
• Dental coverage
• Vision coverage
• Paid‑Time Off
• Excellent compensation