Admissions Coordinator

About the role

Join a Team That Makes a Difference Every Day Kirkwood Wellness & Rehabilitation is seeking an energetic, relationship-driven Admissions Coordinator to join our growing team. If you have experience in healthcare admissions, skilled nursing, rehabilitation, hospital discharge planning, case management, or healthcare marketing, we'd love to hear from you. This is an excellent opportunity for someone who enjoys building relationships, helping families through the admissions process, and contributing to the growth of a highly respected skilled nursing and rehabilitation community. As the first point of contact for many residents and families, you'll play a vital role in creating a welcoming experience while helping patients transition smoothly into our center. The Admissions Coordinator is responsible for coordinating the admissions process from initial inquiry through resident arrival. This role works closely with hospitals, physicians, case managers, social workers, families, and internal clinical teams to ensure timely admissions while supporting census growth and providing outstanding customer service. The ideal candidate is organized, personable, detail-oriented, and passionate about helping others during an important transition in their healthcare journey.

Benefits

• Medical, Dental & Vision Insurance
• 401(k)

Responsibilities

• Coordinate the entire admissions process from referral through admission
• Respond promptly to inquiries from hospitals, physicians, families, and referral sources
• Conduct facility tours for prospective residents and families
• Review referrals and screen prospective residents for admission eligibility
• Gather and review clinical information to determine admission appropriateness
• Verify insurance benefits and financial eligibility prior to admission
• Coordinate with hospital discharge planners, physicians, case managers, and social workers
• Complete all admission documentation accurately and efficiently
• Prepare resident rooms and coordinate admission logistics with nursing staff
• Ensure a smooth and welcoming admission experience for residents and families
• Build and maintain strong relationships with hospitals and referral partners
• Participate in marketing activities and community outreach to support census growth
• Maintain accurate records within electronic admissions systems
• Assist with daily census management and occupancy goals
• Address resident and family concerns professionally and promptly
• Participate in morning clinical and admissions meetings
• Promote the facility's services and communicate the value of Heritage Wellness & Rehabilitation to referral sources and prospective residents

Qualifications

• High school diploma or equivalent required
• Healthcare admissions experience preferred
• Skilled nursing, rehabilitation, long-term care, hospital, hospice, assisted living, or healthcare marketing experience strongly preferred
• Excellent communication and customer service skills
• Strong organizational and time management abilities
• Experience working with insurance verification and healthcare documentation preferred
• Comfortable building relationships with physicians, hospitals, and community partners
• Ability to multitask in a fast-paced healthcare environment
• Professional appearance and positive attitude
• Preferred experience in any of the following is encouraged: Admissions Coordinator, Admissions Director, Healthcare Marketing, Hospital Liaison, Case Management, Social Services, Skilled Nursing, Rehabilitation, Long-Term Care, Post-Acute Care