Admissions Coordinator

At Ascension St. Thomas Rehabilitation Hospital, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

Benefits

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants

About the Role

The Admissions Coordinator will work under the direction of the Director of Business Development and be responsible for patient admissions, insurance verification, and other related duties. This individual will obtain necessary demographic information of the patient, which may require interviewing patients or their representatives. The position is also responsible for preparing/processing admitting forms and staying updated on all new insurance regulations.

Responsibilities

• Leads the admissions office process in IRF sites.
• Direct supervisory role of all hospital admission associates.
• Coordinates all facility tours provided to potential patients and guests, providing outcomes and clinical data pertaining to their specific needs.
• Independently makes decisions on prioritization of processing referrals and insurance authorizations based on clinical readiness.
• Compiles reports on patient outcomes data for liaisons and partner healthcare centers.
• Attends Hospital-wide operations meetings to report on potential admissions, patient needs, and pipeline information.
• Maintains open communication with liaisons and internal staff regarding bed availability and staffing.
• Coordinates the flow of information through the admissions process and forwards to appropriate departments for successful completion of admission.
• Collects and records all information necessary for admitting patients.
• Immediately notifies appropriate rehab liaison to perform a clinical evaluation.
• Communicates admission status and coordinates all aspects of rehab admission.
• Pre-admits all patients into the appropriate EMR/Billing system, obtaining correct demographic, clinical, and insurance information.
• Contacts patient's insurance to confirm and determine amount of coverage and benefits, deductible due, length of stay, and if pre-certification is required to complete the Insurance Benefit Verification form.
• Obtains pre-certification for inpatient rehabilitation stay and documents necessary information for case management follow-up once the patient admits.
• Answers telephone promptly and courteously, providing information and completing all referral/intake forms as appropriate for each call.
• Notifies appropriate departments of patient's anticipated admission date/time.
• Notifies appropriate personnel of the anticipated arrival time of all inpatients.
• Performs other duties as assigned.

Requirements

• High School Diploma required; some college preferred.
• Minimum of 2 years of experience in Admitting and/or medical insurance preferred.
• Experience in handling patient admissions preferred.
• Extensive knowledge of insurance benefits and admitting forms.