Admissions Coordinator

Responsibilities

• Obtain all necessary information and documentation from the prospective patient to begin the admissions process
• Coach prospective patients on what to expect in treatment, answer all questions of the patient/family/referent, and support the patient in the decision to receive treatment however possible
• Work closely with business development representatives to follow-up on prospective patients
• Answer incoming calls from prospective patients, families, and referral sources
• Maintain a positive rapport with referral sources and communicate effectively with them during admissions process
• Obtain medical and clinical approval of prospective patients based on medical documentation
• Manage incoming fax referrals inbox. Ensure we are checking the insurance before sending to medical for review, contacting case manager/referral source to let them know the referral has been received and being sent over for review, or if we cannot accept the insurance, etc.
• Forward all records faxed in within an hour during business hours - monitor throughout the day real time with a threshold of at least every hour
• Follow up on leads that we were unable to reach or make contact with (list and contact information provided daily by admissions supervisor) and note any attempts and updates
• Using VOBS and Hansei, verify insurance coverage and benefits
• Once approved or denied by medical, ensure case management is updated on denials and provided option of helping with referral, schedule Zoom or request any additional records based on medical feedback, and if it is ready to be scheduled, scheduling
• Routinely calling referrals and hospitals for relationship development
• Scoring phone calls
• Assist with patient retention efforts, as-needed

Qualifications

• HIPAA and 42CFR compliance
• Patient confidentiality
• Effective communication skills
• Positive rapport building
• Medical and clinical knowledge
• Insurance verification and management
• Admissions process coordination
• Relationship development
• Phone call scoring
• Initial intake screenings
• Re-verification of insurance