Admissions Coordinator

Core Responsibilities

• Respond to all incoming calls, emails, and digital inquiries from potential clients and referral partners in a timely manner
• Conduct phone assessments to determine eligibility and appropriateness for admission
• Verify insurance benefits, including out-of-network coverage, and confirm financial eligibility
• Accurately enter, update, and audit client data within EMR/CRM systems
• Initiate and coordinate medical records requests for incoming clients
• Collaborate with Outreach to ensure alignment on leads and admissions flow
• Coordinate scheduling, transportation, and all intake logistics
• Facilitate referrals to partnered facilities and ensure smooth transitions of care
• Audit calls, documentation, and workflows to ensure adherence to SOPs
• Support development and implementation of alumni follow-up processes
• Maintain availability for on-call or after-hours support as needed (full-time role)

Qualifications

• High School Diploma required
• Minimum 1 year of admissions experience required
• Minimum 2 years of experience in mental health, substance use disorder, behavioral health, or addiction treatment preferred
• Strong experience with KIPU EMR, Salesforce CRM, and insurance verification (including out-of-network benefits) preferred
• Strong organizational skills with the ability to manage competing priorities
• Excellent communication and interpersonal skills
• Proficiency in Google Workspace or Microsoft Office

Benefits (Full-Time Employees)

• Health and vision insurance (100% employer-paid for employee)
• Dental and family coverage options available
• Paid time off program
• Tuition reimbursement
• Opportunities for growth and advancement
• Collaborative, fast-paced environment with internal promotion opportunities