Admissions Coordinator

About the Role

Emerald Nursing & Rehab Lancaster is looking for an organized, detail-oriented Admissions Coordinator to guide new residents and their families through a smooth, welcoming admissions process. You'll be the first point of contact for many families during a vulnerable time — someone who combines strong administrative skills with genuine warmth and clear communication.

Responsibilities

• Evaluate prospective residents against facility criteria, considering medical, financial, and social needs
• Gather and verify admission documentation — medical records, insurance information, financial details, and personal preferences
• Coordinate with clinical and support departments to prepare for each new resident's arrival
• Complete and manage all admissions paperwork, including consents and agreements
• Maintain accurate, up-to-date resident records
• Represent the facility to prospective residents and families through tours and marketing materials
• Build and maintain relationships with referral sources such as hospitals and community organizations
• Assist with insurance verification, pre-certification, and payment options
• Uphold every resident's dignity, rights, and respect throughout the admissions process and beyond

Requirements

• Bachelor's degree in healthcare administration, social work, psychology, or related field preferred (equivalent experience considered)
• Prior experience in long-term care or skilled nursing facility admissions is essential
• Working knowledge of Medicare, Medicaid, Managed Care, and HMO processes and reimbursement procedures
• Familiarity with electronic health record systems, especially PointClickCare, a plus
• Excellent organizational skills and a sharp eye for detail
• Strong written and verbal communication skills in English
• Ability to work independently, manage competing priorities, and stay composed under pressure
• A genuine interest in caring for the elderly and a collaborative, professional attitude
• Reliable attendance and a professional demeanor

Benefits

• Medical, Dental, Vision insurance
• 401(k)
• PTO