Admissions Coordinator

About the role

Eden Senior Care, founded in 2016, is a growing Healthcare Management company focused on managing and operating Skilled Nursing, Rehabilitation and Assisted Living communities in Minnesota, Wisconsin, Illinois, Ohio, Pennsylvania, Indiana and Alabama. Edenbrook Sheboygan, a well‑established trusted provider in the skilled nursing space located in Sheboygan, WI, and a proud member of the Eden Senior Care network, is looking for an Admissions Coordinator to join our team.

Responsibilities

• Acts as the primary contact for inquiries, providing exceptional customer service and facilitating smooth resident transitions
• Coordinates room readiness to support timely and efficient admissions
• Conducts both scheduled and walk-in tours with professionalism and a welcoming approach
• Ensures all admission documentation is completed accurately and in compliance with regulatory standards
• Maintains current and accurate resident records within the EMR system
• Communicates effectively with residents, families, and interdisciplinary teams with empathy and professionalism
• Demonstrates strong attention to detail, organization, and compliance awareness
• Maintains composure in a fast-paced environment while managing multiple priorities with urgency and efficiency
• Collaborates with clinical, administrative, and leadership teams to support census growth and admissions flow
• Takes ownership of outcomes related to admissions performance and resident satisfaction
• Completes additional duties as assigned
• Serve as the main point of contact for residents and families throughout the admission process
• Assist with completion of all admission requirements, including financial and medical documentation
• Provide support and guidance to families on the day of admission to ensure a smooth transition
• Uphold resident comfort, dignity, and privacy at all times
• Foster a welcoming and respectful environment for all guests and visitors
• Ensure rooms are properly prepared prior to resident arrival
• Support overall facility preparedness for incoming admissions
• Perform clerical tasks such as filing, documentation, and record maintenance
• Maintain and update the admissions filing system
• Retrieve and manage records as needed
• Provide daily census updates to the interdisciplinary team
• Manage internal and external communications related to admissions
• Escalate resident or family concerns to appropriate leadership
• Report safety hazards, equipment issues, and supply needs promptly
• Adhere to infection control protocols and standard safety procedures
• Follow established guidelines when using equipment and performing duties
• Participate in meetings and required in-service trainings
• Reports directly to the Facility Administrator
• Maintains a dotted-line relationship with the Regional Team

Qualifications

• Minimum of one (1) year of admissions experience in a skilled nursing facility
• Prior experience in admissions or community outreach within a similar setting preferred
• Experience with PointClickCare (PCC) or similar EMR systems
• Proficient in Microsoft Office (Word and Excel)
• Strong organizational, multitasking, and clerical skills
• Excellent communication and interpersonal abilities
• Compassionate, service-oriented approach when working with residents and families