Admissions Coordinator

Crowne Health Care is a family-owned, Alabama-based healthcare system known for competitive wages and a strong culture of long-term, dedicated employees.

About the role

This position plays an important role in helping prospective residents and families navigate the admissions process while building strong relationships with referral sources, community partners, and facility staff. The ideal candidate will be organized, dependable, professional, and committed to providing excellent customer service throughout every step of the admission process.

Responsibilities

• Coordinate the admissions process from initial referral or inquiry through admission
• Interview prospective residents and family members to obtain required admissions information and signatures
• Review and organize admission documentation to ensure required information is complete and accurate
• Provide professional and welcoming tours of the facility to prospective residents and families
• Promote Crowne Health Care’s services to prospective residents, families, referral sources, placement agencies, and community partners
• Communicate with hospitals, physicians, referral sources, residents, families, and facility staff throughout the admissions process
• Maintain accurate and up-to-date listings of residents, including level of care, room assignments, and admission/discharge status
• Coordinate resident admissions, transfers, and discharges while keeping appropriate parties informed
• Maintain required admission and discharge logs, daily and monthly census reports, and other admissions-related records
• Maintain knowledge of current Medicare, Medicaid, state, and federal regulations related to admissions and discharges
• Ensure admissions and discharge processes are completed in accordance with facility policies and applicable regulations
• Build and maintain strong working relationships with residents, families, referral sources, community partners, and interdisciplinary team members
• Assist with census development and facility marketing efforts
• Provide timely communication, documentation, and follow-up throughout the admissions process
• Ensure resident privacy, personal rights, and property rights are respected throughout the admission and transition process

Requirements

• Working knowledge of admissions policies, procedures, and regulations within long-term care settings
• Minimum of one year of experience in admissions, nursing, healthcare administration, or a similar healthcare role preferred
• Long-term care experience strongly preferred
• Strong documentation, organizational, follow-up, and communication skills
• Ability to market the facility to prospective residents, families, referral sources, placement agencies, and the community
• Excellent interpersonal skills with the ability to build strong relationships with residents, families, referral partners, and staff
• Demonstrated professionalism, dependability, flexibility, and accountability
• Strong attention to detail and ability to manage multiple priorities
• Commitment to delivering excellent customer service and creating a positive admissions experience for residents and families

Benefits

• Competitive Pay – Pay Scale Based on Experience
• 401(k) with Company Matching
• Medical, Dental, Vision, Life & Disability Insurance
• Flexible Spending Account (FSA)
• Paid Time Off
• Holiday Pay with No Waiting Period