Admissions Coordinator

The Heights Rehabilitation and Healthcare Center in Broadview Heights, Ohio, delivers exceptional rehabilitation services and compassionate long-term care in a welcoming, resident-centered environment.

About the role

The Admissions Coordinator serves as the first point of contact for prospective residents, families, and referral partners. This highly visible role ensures a seamless, supportive, and professional admissions experience from initial inquiry through move-in. The ideal candidate is organized, detail-oriented, personable, and confident in navigating healthcare systems and insurance processes.

Responsibilities

• Serve as the primary contact for all admission inquiries, providing clear, compassionate communication to residents, families, hospitals, and referral sources
• Coordinate and manage the admissions process from referral to admission
• Conduct facility tours and present services with professionalism and warmth
• Verify insurance benefits, secure required authorizations, and review financial information
• Collaborate with nursing, therapy, and administrative teams to evaluate and process admissions
• Maintain accurate and compliant admissions documentation in accordance with state and federal regulations
• Develop and maintain strong relationships with hospitals, case managers, discharge planners, and community partners
• Track admissions activity and maintain reporting metrics
• Participate in marketing initiatives and community outreach efforts as needed

Requirements

• High school diploma required; Associate’s or Bachelor’s degree in Healthcare Administration, Business, Marketing, or related field preferred
• Previous experience in healthcare admissions, skilled nursing, social services, case management, or related healthcare role required
• Working knowledge of Medicare, Medicaid, managed care plans, and insurance authorization processes
• Strong communication and interpersonal skills
• Exceptional organizational and multitasking abilities
• Customer-service focused with a compassionate, solutions-oriented mindset
• Proficient in Microsoft Office and electronic medical record (EMR/EHR) systems

Benefits

• Competitive compensation package
• Health, dental, and vision insurance
• Paid time off and holiday pay
• Retirement plan options
• Supportive team environment
• Opportunities for professional development and career advancement