Admissions Coordinator

About the role

Wright Rehabilitation and Healthcare Center is committed to providing exceptional care, rehabilitation services, and support to our residents and their families. We pride ourselves on fostering a compassionate, team-oriented environment where each staff member plays a vital role in enhancing the lives of those we serve.

Responsibilities

• Serve as the primary contact for all admission inquiries, providing information and guidance to residents, families, hospitals, and referral sources.
• Cook up and facilitate the admissions process from initial inquiry to move-in.
• Conduct facility tours and present services in a professional and compassionate manner.
• Verify insurance benefits, obtain necessary authorizations, and collaborate with clinical and administrative teams to evaluate admissions.
• Maintain all admissions documentation in accordance with state, federal, and organizational requirements.
• Build and maintain strong relationships with referral partners, including hospitals, case managers, and community organizations.
• Track admissions metrics and prepare reports as needed.
• Participate in marketing and community outreach activities when appropriate.

Qualifications

• A high school diploma is required; an associate’s or bachelor’s degree in healthcare administration, business, or a related field is preferred.
• Previous experience in healthcare admissions, social services, case management, or a related role is strongly preferred.
• Knowledge of insurance processes, Medicare/Medicaid, and managed care plans is beneficial.
• Excellent interpersonal and communication skills are essential.
• Strong organizational abilities with attention to detail and multitasking capability are required.
• A compassionate, customer-service focused approach is expected.
• Proficiency in Microsoft Office and electronic health record systems is desirable.