Admissions Coordinator

About the role

Centralus Health, an affiliation of Arnot Health and Cayuga Health, focuses on regional needs and wellbeing, striving to eliminate barriers to better health and innovate services for holistic care close to home. The Admissions Coordinator at Cayuga Addiction Recovery Services' Men's Residential Treatment Facility (6621 Rte. 227, Trumansburg, NY 14886) manages the intake process, serves as the first point of contact for prospective clients and families, verifies insurance coverage, conducts clinical screenings, and coordinates smooth transitions into residential care.

Responsibilities

• Responsible for accurately and efficiently inputting applicant data into the Electronic Medical Record (EMR) systems.
• Conduct initial clinical intake phone screenings to determine appropriate level of care and ensure they meet facility admission criteria.
• Clearly explain program features, benefits, and protocols; convey compassion and authenticity in all communications.
• Answer calls, emails, and referrals in a professional, empathetic manner; assess whether the individual meets program criteria.
• Manages bed availability and maintains optimal occupancy rates through consistent, strategic management of the admissions process.
• Ensures compliance with healthcare regulations and confidentiality laws, including HIPAA.
• Establishes strong professional rapport with internal and external healthcare providers, by consistently embodying the organization's mission, values, and core clinical standards.
• Collaborates with clinical staff, program director and other service providers to ensure seamless client transitions.
• Ensure timely review of admissions applications by medical and clinical staff.
• Submit required clinical documentation to insurance carriers to obtain timely prior authorizations.
• Attend multidisciplinary team meetings.

Requirements

• Minimum Associates Degree in Chemical Dependency or Human Services with 2