Admissions Coordinator

About the role

The Admissions Coordinator at Camden Healthcare and Rehabilitation Center is responsible for managing the facility inquiry and admission process, providing customers with facility-related information, and coordinating customer relationship programs.

Responsibilities

• Responds to inquiry calls from hospital discharge planners, other community contacts, families, and other referral sources in a professionally and timely manner, with appropriate follow-up.
• Conducts facility tours and manages the admission process by consistently maintaining updated bed availability and facility services information.
• Makes customer service calls outside the facility to medical, insurance, legal and financial professionals, and senior organizations, appropriate special interest groups, hospital discharge planners, and other community contacts to develop and maintain relationships to advise referral sources of bed availability and new product and services.
• Maintains current database of existing and potential referral sources.
• Alerts appropriate department heads and building staff of projected changes in admissions, bed changes, and discharges, through daily admission meeting to discuss forthcoming changes.
• Ensures appropriate admission paperwork and signatures are obtained from residents or responsible parties prior to admission and communicates special needs of new admits.
• Ensures daily that referral sources and admissions data are entered into the automated referral system.
• Captures and maintains a database of medical contacts/community resources along with knowledge of industry trends and legislative/regulatory issues and communicates this information to facility staff and community contacts.
• Develops and implements special events and presentations targeted at community education, establishing, and maintaining status for the facility as the expert on skilled nursing, specialty programs, and rehabilitation care in the community.
• Performs other tasks as assigned.

Qualifications

• Education: Associate and/or bachelor’s degree in business/communications field preferred. Two years equivalent experience in a customer relations position or Admissions Coordinator position in lieu of degree. Previous healthcare community relation’s experience preferred.
• Experience: One year of experience in a position requiring customer relations or customer service.
• Knowledge/Skills/Abilities: Knowledge of, or ability to learn, reimbursement programs from payor sources. Ability to communicate effectively with residents, their family members, referral sources, and at all levels of the organization. Skilled at making presentations/public speaking. Strong organizational skills.