Admissions Coordinator

Responsibilities

• Follows Brookdale referral processes and acceptance guidelines to improve occupancy level and revenue production of the community.
• Manages pre-admission and admission processes and completes all activities required for an admission.
• Represents the community and increases awareness through participation in outside events and professional groups.
• PARTNERS WITH COMMUNITY TEAM TO EXECUTE BUSINESS DEVELOPMENT STRATEGIES TO GENERATE REFERRALS.
• DRIVES COMMUNITY OCCUPANCY TO ACHIEVE AND EXCEED GOALS.
• MANAGES SALES/ADMISSION PROCESS BY ASSISTING PROSPECTIVE RESIDENTS, THEIR FAMILY MEMBERS, REFERRAL SOURCES AND/OR ADVISORS IN THE DECISION-MAKING PROCESS BY UNDERSTANDING THEIR NEEDS AND EDUCATING THEM ABOUT THE SKILLED SERVICES THAT BROOKDALE PROVIDES AND HOW WE CAN MEET THEIR NEEDS.
• RESPONDS PROMPTLY TO EVERY PHONE CALL, ELECTRONIC REFERRAL OR WALK-IN INQUIRIES FROM ALL REFERRAL SOURCES.
• CONDUCTS VISITS FOR PATIENTS, FAMILIES UTILIZES BROOKDALE’S SELLING TECHNIQUES AND TOOLS.
• UTILIZES ESTABLISHED SALES PROCESSES, SYSTEMS (INCLUDING REFERRAL PORTALS, PACIQ AND PCC CRM/ DOCUMENT MANAGER AND FORMS FOR SALE TO PERFORM JOB DUTIES, TRACKS ALL INQUIRIES AND REFERRALS VIA COMPANY APPROVED SYSTEMS AND KEEPS INFORMATION UPDATED FOR TRACKING/TRENDING REFERRALS, CONVERSION RATIOS AND REASONS FOR NON-ADMITTANCE AS WELL AS UTILIZATION OF GREEN, YELLOW AND RED ACCEPTANCE CRITERIA.
• KEEPS INTERDISCIPLINARY CARE TEAM AND KEY ASSOCIATES UPDATED ON THE STATUS OF ALL PROSPECTIVE ADMITTANCES.
• ARTICULATES INCOMING ADMITTANCES DURING STANDUP, THEIR CARE NEEDS, ANY EQUIPMENT NEEDS AND PERSONAL CONNECTIONS.
• UPDATES TEAM ON ESTIMATED TIME OF ARRIVAL.
• ROOM READINESS - ENSURS ALL ROOMS ARE PREPARED FOR ADMISSONS WITH APPROPRIATE SETUP, WORKING EQUIPMENT, AND OVERALL CLEANLINESS.
• WORKS WITH HEALTHCARE LIAISON AND MONITORS CONVERSION RATIOS BY PAYER AND ANALYZES DATA TO PREPARE WEEKLY AND MONTHLY REPORTS FOR COMMUNITY MEETINGS.
• PROVIDES FREQUENT PERFORMANCE INFORMATION TO MANAGEMENT (IF COMMUNITY IS LARGER AND THERE IS AN ADMISSION DIRECTOR, THE DIRECTOR WOULD BE REQUIRED TO COMPLETE THIS TASK).
• MANTAINS WORKING KNOWLEDGE OF PAYER SOURCES AND UTILIZES THEM EFFECTIVELY TO MAXIMIZE REVENUE AND EXPEDITE ADMINS.
• Completes business development sales calls as assigned and participates in external events.
• DEVELOPS AND MAINTAINS RELATIONSHIPS WITH AND GENERATES LEADS THROUGH RESIDENTS, FAMILY AND PROFESSIONAL REFERRAL SOURCES ON A DAILY/WEEKLY BASIS.
• PROVIDES AND CONDUCTS VISITS ABOUT SKILLED SERVICES, PROGRAMS AND OUTCOMES, MARKET ADVANTAGES, AVAILABILITY AND OTHER RELEVANT INFORMATION TO MEET THE NEEDS OF PROSPECTIVE REFERRAL SOURCES AND COMMUNITY GROUPS.
• EFFECTIVELY MANAGED SKILLED BED AVAILABILITY.
• ESTABLISHES POSITIVE CUSTOMER SERVICE EXPERIENCE FROM INITIAL POINT OF CONTACT THROUGH ADMISSSION AND TRANSITION TO CARE TEAM.

Qualifications

• High School Education or Equivalent is required, College Degree from an accredited university in a related field is preferred or equivalent combination of experience and education is required.
• A minimum of two to five years of experience in health care environment working with seniors is required, preferably skilled nursing.
• FREQUENT CAR TRAVEL REQUIRESTHE INCUMBENT TO POSSESS AND MAINTAIN A VALID DRIVERS’ LICENSE.
• Computer skills, specifically in Microsoft Office is required.
• APPLIES EXISTING GUIDELINES AND PROCEDURESTOMAKE A VARIETY OF DECISIONS WITH A DEPARTMENT.
• USES SOUND JUDGMENT AND EXPERIENCE TO SOLVE MODERATELY COMPLEX PROBLEMS BASED ON PRECEDENT, EXAMPLE, REASONABLENESS OR A COMBINATION OF THESE.
• ABLE TO EFFECTIVELY COMMUNICATE COMPLEX ISSUES ACROSS INTER-DEPARTMENTAL LINES TO GAIN CONSensus.
• HAS A WORKING KNOWLEDGE OF A SKILL OR DISCIPLINE THAT REQUIRES BASIC ANALYTIC ABILITY.
• HAS AN OVERALL UNDERSTANDING OF THE WORK ENVIRONMENT AND PROCESS.
• HAS WORKING KNOWLEDGE OF THE MARKETING STRATEGY AND TACTICS, SALES TECHNIQUES, AND SALES CONTROL SYSTEMS.
• HAS KNOWLEDGE OF MEDICARE, MEDICAID REGULATIONS TO INCLUDE APPLICABLE PROCESSES FOR THE PRODUCT LINES BEING SOLD.
• HAS KNOWLEDGE OF MEDICARE ADVANTAGE CONTRACTS AND OTHER PAYERS.
• HAS KNOWLEDGE OF STATE AND FEDERAL REGULATIONS IMPACTING OR DIRECTING THE DELIVERY OF SERVICES.
• ABLE TO OPERATE PERSONAL COMPUTERS AND RELATED SOFTWARE.
• ABLE TO EFFECTIVELY MANAGE TIME, TASKS AND PROJECTS IN A DYNAMIC ENVIRONMENT IS REQUIRED.
• ABLE TO BUILD TRUST AND ACT HONESTLY IN RELATIONSHIPS WITH OTHERS.
• ABLE TO ASSESS AND UNDERSTAND CUSTOMERS’ EXPECTATIONS, NEEDS AND CIRCUMSTANCES.
• ABLE TO WORK EFFECTIVELY WITH DIVERSE PERSONALITIES AND TO TREAT PEOPLE WITH DIGNITY, RESPECT, FAIRNESS AND MATURITY.
• ABLE TO EFFECTIVELY LISTEN AND COMMUNICATE VERBALLY AND IN WRITING IS ESSENTIAL.
• PHYSICAL DEMANDS AND WORKING CONDITIONS STANDING - REQUIRES INTERACTION WITH CO-WORKERS, RESIDENTS OR VENDORS.
• WALKING - OCCASIONAL.
• SITTING - OCCASIONAL.
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