Admissions Coordinator

About the role

Join our journey, shape the future of behavioral health treatment and recovery at Wise Path Recovery Centers! Our vision is to provide compassionate care, break down barriers, and empower individuals on their journey to recovery.

Responsibilities

• Conduct initial in-person or telephone screenings of potential clients and referents to determine eligibility for admission.
• Enter assessment and admissions data into the EMR, CRM, and other electronic systems.
• Handle phone inquiries and provide effective information about the treatment program.
• Guide clients and families through the decision-making process, helping them prepare for admission and understand what to expect.
• Efficiently complete the admission process, ensuring clients are fully aware of their rights, responsibilities, and the nature of consents and releases being signed.
• Verify insurance coverage, identify financial guarantors, and arrange payment plans.
• Maintain communication with referral sources and document interactions.
• Cook up referrals for individuals who do not meet program criteria.
• Conduct tours of the facility for prospective clients and their families.
• Clock in the timely retrieval of outside medical records.
• Represent the program to referral sources, potential clients, and outside agencies in a professional and courteous manner.
• Serve as a liaison between the clinical/medical/housing teams and families, coordinating transportation/travel services and organizing admission procedures with other mental health facilities.
• Compile and track relevant admissions data and statistics.
• Adhere to DCF, State, and Federal regulations, as well as accrediting agency requirements.
• Be available for on-call duties in the evenings and on weekends via telephone, if applicable.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in social services, management, healthcare, or a related discipline preferred.
• Peer Recovery Specialist Certification a plus.
• 2+ years of experience in a behavioral health/SUD setting strongly preferred.
• Knowledge of substance use disorders, and the recovery process strongly preferred.
• 2+ years of experience in admissions or case management preferred.
• Evening Availability

Skills

• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• Excellent organizational and time management skills.