Admissions Coordinator

About the role

We are seeking a compassionate and detail-oriented Admissions Coordinator to join our team at a treatment center specializing in mental health and addiction medicine.

Responsibilities

• Serve as the primary point of contact for prospective patients and their families, providing accurate and empathetic information about the admissions process and treatment programs.
• Conduct initial phone screenings and assessments to determine eligibility and readiness for admission.
• Collaborate with clinical staff to review patient information and ensure appropriate placement within the program.
• Coordinate admission dates and ensure all required documentation is completed prior to arrival.
• Work closely with insurance verification teams to confirm coverage and explain financial responsibilities to patients and families.
• Schedule assessments and intake appointments while maintaining efficient communication with relevant departments.
• Provide emotional support and reassurance to prospective patients and their families during the admission process.
• Maintain consistent and professional communication with referral sources, external providers, and internal staff.
• Address concerns and answer questions related to treatment plans, facility policies, and available resources.
• Accurately record and maintain detailed patient records in the admissions database.
• Track inquiries, referrals, and admissions metrics to assist in reporting and process improvement.
• Ensure compliance with HIPAA and confidentiality standards throughout the admissions process.
• Represent the treatment center professionally to external referral sources, community organizations, and potential patients.
• Participate in outreach efforts to build relationships with referral partners and expand the center’s network.

Qualifications

• Excellent communication skills.
• A strong understanding of mental health and addiction services.
• A genuine desire to help individuals and families in need.