Admissions Care Coordinator I

Remote position with schedule 7:00 AM – 3:30 PM.

About the role

Pinnacle Treatment Centers is a growing leader in addiction treatment services, providing care across the nation and touching the lives of 30,000 patients daily. We are on a mission to remove all barriers to recovery and transform individuals, families, and communities with treatment that works. As an Admissions Care Coordinator, you will facilitate and coordinate the admission of those seeking treatment at a Pinnacle Treatment Centers facility.

Responsibilities

• Receive and process inbound inquiries from phone, email, and chat.
• Assess potential patients’ treatment needs, locating facility and level of care that coincide with patient’s clinical and medical needs.
• Document patient assessment accurately and promptly into system of record, ensuring all pertinent information is inputted in a quick and efficient manner.
• Understand patient’s insurance eligibility and benefits.
• Determine patient’s insurance eligibility and benefits, assessing viable options for treatment within Pinnacle Treatment Centers.
• Collect patients’ financial responsibilities, including deductibles, copays, coinsurance, and out-of-pocket expenses.
• Work with Pinnacle Treatment Centers to locate available beds and schedule admissions.
• Coordinate admissions schedules and set up patient transportation as needed.
• Excel in teamwork, working in unison with all Pinnacle Treatment Centers staff to ensure positive patient outcomes.
• Ability to work cohesively with others while maintaining personal tasks.
• Adapt and change focus to new tasks or goals.
• Negotiate or overcome barriers.
• Attentive documentation skills.
• Demonstrate excellent interpersonal communication skills.
• Motivate those seeking treatment.
• Accurate and fast computer skills.

Requirements

• High school diploma or GED required.
• Proficiency in Microsoft Excel and Office preferred.
• One or more years of experience in the substance abuse/mental health field.
• Call center experience.
• Experience and/or knowledge of the treatment industry.
• Ability to connect and empathize with patients and families seeking treatment.
• Experience working in a team setting.

Benefits

• 18 days of Paid Time Off (PTO).
• 401k with company match.
• Company-sponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short-term disability, long-term disability, and accident insurance.