Admissions Associate

Join a purpose-driven team at Caron Treatment Centers, where for nearly 70 years, we’ve been helping people find a path to recovery from addiction and rebuild their lives. We offer real careers with real opportunities for growth, comprehensive training, and a commitment to work-life balance.

Benefits

• Generous paid time off
• Company-paid life and disability insurance
• Professional growth and development
• Tuition reimbursement
• Competitive 401(k) plan
• Robust medical, dental, and vision plans

We’re proud to foster a diverse and inclusive environment, with a culture of teamwork, compassion, and dedication to our mission.

Schedule

• Full Time, Tuesday - Saturday 10:30am-7:00pm
• Full Time, Monday-Friday 11:30am-8:00pm

Position is onsite at our Wernersville, PA Campus. Starting rate $22/hour.

Responsibilities

• Meets with patients and their families and ensures admission is completed by following checklists for accuracy while displaying empathy, dignity, and respect to the patient and their families.
• Ensures that accurate documentation is completed including demographic reportable data, HIPAA, financial and billing documents, referral documentation, etc.
• Responsible for all financial follow-up: treatment payment, pharmacy set-up, labs, and any identified follow-up.
• Welcomes patients and families, utilizing customer service skills learned through internal and external trainings.
• Responsible for all admission, discharge, transfers for the Caron continuum in Sigmund and bed boards.
• Timely completion of weekly outcome surveys.
• Accurately identifies all key stakeholders, i.e., referrals, donors, alumni, and reviews all information gathered during the phone assessment.
• Documents treatment plans, progress notes, treatment plan updates, case consultations, telephone calls, and discharge summaries in patient records in accordance with Caron policies and procedures.
• Communicates effectively with patients, family members, referents, and internal customers—coworkers, leadership, neighboring department.
• May be responsible for covering the receptionist desk, Cisco console, and pertinent operator duties as needed.
• Full understanding of Breakthrough continuum and ability to identify appropriate program: 5-day, couples, Breakthrough II, Recovery Refresh, VHTC.
• Completes Breakthrough workshop assessment and financial screening and schedules patients for attendance at the workshop.
• Identifies Breakthrough patients who need clinical screening prior to admission and sends to Breakthrough Clinical team for review.
• Educates all Breakthrough callers and utilizes all financial options to fund their treatment investment to convert to an admission.
• Manages all pending Breakthrough cases and completes follow-up as a team from initial contact to scheduling.

Requirements

Physical Requirements

• Ability to communicate verbally and in writing for 85% of the workday.
• Ability to sit for 90% of the workday.
• Ability to type 85% of the workday.
• Able to walk the grounds to facilitate tours and physical job location will rotate.
• Ability to transfer luggage weighing up to 50 lbs.
• This is a safety-sensitive position.
• Office setting – must maintain a professional workspace environment in shared location.

Education / Experience

• High school diploma or equivalent required.
• One year of computer experience—Microsoft Outlook, Word, Excel, or similar software.
• 1-year work experience in an office, preferably a healthcare setting.
• Knowledge of drug & alcohol treatment or disease concept of addiction or 12 steps or knowledge of Al-anon helpful.
• If in recovery, a minimum of two years’ sobriety is preferred.

Skills

• Type 45 words per minute with 95% accuracy.
• Demonstrated knowledge of computer software systems and ability to use proficiently.
• Demonstrated high level of customer service.
• Must be detail-oriented.
• Ability to function independently.
• Able to maintain confidentiality and professionalism at all times.