Admissions Assistant - PRN

Riverview Behavioral Health is the premier psychiatric center in Texarkana, Arkansas, where children, adolescents, and adults receive comprehensive inpatient help for mental health challenges. We are a 62-bed psychiatric hospital dedicated to providing high-quality care for adults, geriatrics, and adolescents (ages 11-17) suffering from behavioral health and chemical dependency issues. Riverview Behavioral Health is part of the Acadia Healthcare system, a provider of addiction, behavioral, and mental health treatment facilities in the United States and Puerto Rico.

About the role

This PRN position is responsible for the admission and registration of incoming patients.

Responsibilities

• Greet and search new patients and those transporting patients upon arrival.
• Review prospective admissions against approved admission criteria, policies, and procedures.
• Perform clerical duties such as managing paperwork, handling data entry, engaging with insurance companies over claims, and answering phones.
• Complete paperwork necessary to admit patients to the assigned program and explain forms prior to patient signing.
• Notify clinical lead of patient’s arrival and escort the patient and documentation to the appropriate location within the facility.
• Ensure efficient and accurate completion of the admission process and timely distribution of paperwork to notify staff of patient arrivals/transfers.
• Ensure all required patient information is received, processed, and necessary appointments are made with the proper behavioral or medical health personnel.
• Demonstrate a positive, empathetic, and professional attitude toward customers at all times.
• When patient needs are not met, acknowledge and work to resolve complaints.
• Recognize that patient safety is a top priority.
• Perform other functions and tasks as assigned.

Requirements

• Bachelor’s degree in a social services field is required.
• One or more years’ experience in healthcare preferred.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

Benefits

• Competitive hourly rate.
• Excellent training program.
• Professional growth opportunities within a national family of hospitals and facilities as part of the Acadia Healthcare system.