Admissions Assistant -PRN

About the role

Responsible for the admission and registration of incoming patients.

Responsibilities

• Greet and search new patients and those transporting patients upon arrival.
• Perform clerical duties such as managing paperwork, handling data entry, engaging with insurance companies over claims, and answering phones.
• Complete the paperwork necessary to admit the patient to the assigned program, explain forms prior to patient signing, notify the clinical lead of the patient’s arrival, and escort the patient and documentation to the appropriate location within the facility.
• Ensure efficient and accurate completion of the admission process and timely distribution of paperwork to notify staff of patient arrival/transfer.
• Ensure all required patient information is received and processed and make necessary appointments with proper behavioral or medical health personnel.
• Demonstrate a positive, empathetic, and professional attitude toward customers; acknowledge and work to resolve complaints when patient needs are not met.
• Recognize that patient safety is a top priority and demonstrate a sense of urgency related to patient safety while providing excellent customer service.
• Ensure the well‑being of patients and provide a positive, supportive, and structured environment.
• Conduct safety checks and ensure supervision is conducted at 15‑minute intervals (or per special precautions/individualized guidelines).
• Document timely, accurate, and appropriate clinical information in patients’ medical records and inpatient registration or other technology systems.
• Assist in providing a safe, secure, clean, and comfortable environment for patients, significant others, and staff.
• Interact routinely with patients, observe behaviors, and communicate significant observations to admissions staff.
• May obtain patient vital signs, height, and weight as assigned and document in the patient record.
• Engage patients in activities and interactions designed to encourage achievement of treatment goals.
• Assist incoming patients/family members with contraband searches and itemizing belongings and valuables when needed.
• Complete and maintain required documentation.
• Assist with follow‑up and paperwork as required on incidents and events that may occur in the facility.
• May provide transportation for the patient or coordinate transportation with an appropriate staff member.
• Perform other functions and tasks as assigned.

Requirements

• Bachelor’s degree is preferred; Social Services field is a plus.
• One or more years’ experience in healthcare preferred.
• CPR and de‑escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.