Admissions Assistant

About the role

The Admissions Assistant role is located at SUNY's Recruitment Response Center in Albany, NY. This position is full-time and part of the United University Professions Union.

Responsibilities

• Maintain a strong sense of familiarity with all educational programs at SUNY's 64 campuses to communicate educational offerings to prospective students, their families, as well as school counselors
• Represent SUNY at Enrollment Services events for prospective students and high school counselors across the state and northeast
• Participate in ongoing training to effectively counsel the public on The State University of New York's initiatives such as Reverse Transfer, Guided Pathways, and SmartTrack, as well as State-mandated initiatives such as the Excelsior Scholarship and New York State Dream Act
• Aid in the development and execution of targeted marketing campaigns
• Support prospective students and their families by providing information regarding SUNY's educational offerings via email, telephone, and face to face conversations
• Manage hundreds of daily inbound calls, emails, and chat communication to provide a high level of customer service
• Document all communication and recruitment efforts in SUNY's Constituent Relationship Management (CRM) system
• Analyze student's past education experience and provide counsel on how SUNY can help them meet their goals with a variety of credential options
• Provide technical support for SUNY's online application for admission, school counselor portal, and SUNY campus portal as well as serve as liaison between users and development team
• Participate in University-wide training to effectively utilize SUNY's CRM system, telephone system, chat software, and in-house developed web applications
• Beta test online application software releases and website tools
• Generate volume reports as requested by leadership to support the use of data for strategic enrollment planning

Requirements

• Required Qualifications: Bachelor's degree, outstanding verbal and written communication skills, ability to work and manage a variety of tasks in a very busy and ambitious recruitment environment, ability to analyze the components of a problem and develop logical solutions, must be able to work as part of a team, as well as independently, must be willing to present at college fairs, evening, occasional weekend work and travel required, valid driver's license
• Preferred Qualifications: Previous call/contact center experience or related customer service experience, previous experience in higher education including college advising, college admissions, or recruitment, fluency in Spanish or Chinese

Benefits

• NYS health insurance, free dental and vision coverage, competitive retirement options, tuition assistance, parental leave at full pay, and generous vacation, sick, and holiday time
• Generous amount of time off: 13 days of paid holidays per year; 15 days of vacation and 15 days of sick time accrued for the first year of employment. Then increases thereafter.
• Flexible working arrangements, including hybrid schedules, are available depending on position.

Pay

The salary for this position is dependent on a variety of factors, including but not limited to, experience, education, training, and certifications. The range for this position is $50,000-$52,000 annually.

Schedule

The standard work schedule is Monday-Friday, 8:30 AM-4:30 PM; however, this position will primarily support extended hours, Monday-Thursday from 11:00 AM-7:00 PM, and Friday from 8:30 AM-4:30 PM.