Admissions Assistant - Acute Days 7a- 7p

Purpose Statement

Responsible for the admission and registration of incoming patients.

Responsibilities

• Greet and search new patients and those transporting patients upon arrival.
• Perform clerical duties such as managing paperwork, handling data entry, engaging with insurance companies over claims, and answering phones.
• Complete the paperwork necessary to admit the patient to the assigned program and explain forms prior to patient signing.
• Notify the clinical lead of the patient’s arrival and escort the patient and documentation to the appropriate location within the facility.
• Ensure efficient and accurate completion of the admission process and timely distribution of paperwork to notify staff of patient arrivals/transfers.
• Ensure all required patient information is received, processed, and necessary appointments are made with the proper behavioral or medical health personnel.
• Demonstrate a positive, empathetic, and professional attitude toward customers at all times.
• Acknowledge and work to resolve complaints when a patient’s needs are not met.
• Recognize that patient safety is a top priority and provide excellent customer service.
• Demonstrate a sense of urgency related to patient safety and maintain a positive, supportive, and structured environment.
• Conduct safety checks and ensure supervision is conducted at 15-minute intervals, or as noted in special precautions or individualized supervision guidelines.
• Document timely, accurate, and appropriate clinical information in patients’ medical records and inpatient registration or other technology systems.
• Assist in providing a safe, secure, clean, and comfortable environment for patients, significant others, and staff.
• Interact routinely with patients, observe behaviors, and communicate significant observations to admissions staff.
• Obtain patient's vital signs, height, and weight as assigned and document in the patient record.
• Engage patients in activities and interactions designed to encourage the achievement of treatment goals.
• Assist incoming patients/family members with contraband searches and itemizing belongings and valuables when needed.
• Complete and maintain required documentation.
• Assist with follow-up and paperwork on incidents and events that may take place in the facility.
• May provide transportation for the patient or coordinate transportation with an appropriate staff member.
• Perform other functions and tasks as assigned.

Requirements

• Bachelor’s degree is preferred; Social Services field is a plus.
• One or more years’ experience in healthcare preferred.

Certifications

• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.