Admissions and Records Representative (CS27-043)

About the Role

Southern Illinois University Edwardsville (SIUE) invites applications for the position of Admissions and Records Representative. As a premier metropolitan university, SIUE is committed to advancing social and economic mobility while shaping the workforce of the future. Grounded in a comprehensive, broad-based education and enriched by hands-on research opportunities, SIUE equips its students with the knowledge and skills needed to succeed in a global marketplace and positively impact their communities.

Why SIUE?

Employing more than 2,400 faculty and staff members, SIUE is one of the largest employers in the Metropolitan St. Louis area. A study by SIUE School of Business faculty shows the University has a $1.3 billion annual economic impact on the region. Each year, the University's presence generates almost 9,000 additional jobs and more than $250 million in labor income for the area.

Responsibilities

• Analyze and interpret student records in relation to admissions, records, registration, and billing activities.
• Investigate and resolve problems using the student database and other campus resources.
• Interpret policies, procedures, and requirements to customers related to admissions, records, and registration.
• Add, drop, and withdraw students into and from classes; maintain student name changes, address changes, and curriculum changes.
• Investigate academic record issues to make appropriate corrections or refer to higher level.
• Oversee all ID card production for all campuses affiliated with SIUE, including Alton School of Dental Medicine and East St. Louis.
• Prepare monthly reports of conference card meal plan activities and create and distribute billing invoices to appropriate offices.
• Attend all New Student and Transfer Orientation sessions and work directly with New Student Programs to produce ID cards for all incoming students.
• Assist with ID card changes in policy, procedures, and efficiencies.
• Work collaboratively with various offices on campus and with external vendors to produce, maintain, and record conference meal cards and the activities associated with them.
• Contact and schedule ID card maintenance with the vendor; manage inventory, ordering, and organization of all ID card supplies.
• Directly assist students, faculty, and staff with registration and curriculum changes that affect enrollment, headcount, and billing records.

Minimum Qualifications

• High school diploma or equivalent.
• Any one or combination totaling two (2) years (24 months) from the categories below:
  • Course work in any discipline as measured by the following conversion table or its proportional equivalent:
    • 30 semester hours equals one (1) year (12 months)
    • 60 semester hours or an Associate's Degree equals eighteen months (18 months)
    • 90 semester hours equals two (2) years (24 months)
  • Work experience in administrative support, admissions and enrollment, customer service, public relations, records management, or closely related experience.

Preferred Qualifications

• Knowledge of: Banner, Microsoft Office Suite, CS Gold, Perceptive Content, CougarNet